Permitting Support Advisor- Fish Movements - 31549

The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don’t just talk about diversity; we seek it, embrace it and live it. For the benefit of our staff, our communities and our environment. Everyone starting in a new role will be welcomed into the team and given all the training and support needed.

Our Fish Movements Permitting Team (part of Integrated Permitting Services) is looking for an enthusiastic individual to manage incoming permit applications, providing administrative support for the team, area operational teams and external customers throughout the permitting process. This is an exciting opportunity to join a hardworking and high achieving national team and contribute to the regulation and protection of fisheries across England. You’ll contribute to the Environment Agency’s vision of creating a better place for people and wildlife.

You’ll support delivery of our critical frontline fisheries permitting services administratively. In the role you will:

• Act as an initial point of contact for customers who need information and advice
• Review applications to assess their completeness and obtain further information from customers if required
• Manage your own workload of ongoing permitting queries
• Update databases and records
• Complete data entry
• Work alongside team members in delivering team and individual targets

As an entry level grade, this role is a great way to join the Environment Agency and can if you wish, open-up lots of opportunities to develop into other roles and career paths within the Agency.

We support flexible working hours to help you strike a good balance between your work life and personal life. There is flexibility to split your time between working in the office and at home.

The Fish Movements Team (part of Integrated Permitting Services) provides fisheries permitting determination services to internal and external customers across a wide range of fisheries disciplines.

Providing a national single point of contact for fisheries customers involved in the fish movement trade or commercial fisheries such as the sea trout net fishery. With a strong customer focus, we provide excellent technical advice and customer services to fulfil our regulatory obligations and environmental outcomes for fisheries.

You will require good written and verbal communication skills, have the ability to follow processes and use different digital tools. A strong customer-focus and confidence to engage with different customer groups and communities is essential.

Relevant administrative work experience would be an advantage, however being able to demonstrate the following list of skills will be important:

• Able to work using basic computer applications such as Microsoft excel, word and email.
• Ability to work independently on your own, managing your own workload
• Meet team and personal performance targets
• Communicate clearly with customers in order to progress work
• Identify and escalate any issues through your team, manager or other identified methods
• Ensure data and information is handled correctly and accurately
• Share learning with team members.

The role is based at the Brampton office (attending on a weekly basis) with some external travel for meetings, working in a hybrid manner at our office and at home.

We support flexible working to help you strike a good balance between your work and personal life. We encourage developing your skills and professional knowledge throughout your career.

We value a diverse workforce, welcoming applications from all sectors of the community regardless of race, sexual orientation, disability and religion.

You will be required to undertake training and participate in incident response duties when the need to respond arises. Further information on incident response can be found within the candidate pack.

For more information, contact Neil Winter via email: neil.winter@environment-agency.gov.uk to arrange an informal discussion

Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

Please note your answer will be used for shortlisting purposes. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack guidance on how to answer these questions.

Question: Describe a time when you have delivered a high standard of work that needed to be completed accurately within a tight deadline.

Description: Addresses the needs of internal and external customers, provides rapid and effective responses.

Please note your answer will be used for shortlisting purposes. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack guidance on how to answer these questions.

Question: Describe a time when you have balanced the needs of a number of customers while providing a timely service

Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Please note your answer will be used for shortlisting purposes. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack guidance on how to answer these questions.

Question: Describe a time when you have had to obtain a lot of, or complex information from someone and explain how you did this..