Customer and Engagement Team Leader - 10413
1
East Midlands
Nottingham
Trentside Offices
Staff Grade 5
Permanent
Full Time
Operational Delivery
£34,879
We are looking for a talented leader who can inspire and motivate a talented team of customer and engagement specialists. You will lead our Customers and Engagement Team in developing and delivering internal and external engagement, executive correspondence and customer service support across the East Midlands
You will help us meet the diverse needs of our customers and work with local communities, partners and others to manage our reputation and help deliver integrated environmental outcomes.
You will also form part of the wider Area Leadership Group; a community of team leaders within the area and across the organisation committed to helping make the Environment Agency an even more fantastic place to work. You will play a key role in the development and implementation of the Executive Office project, which is at the heart of efficient and effective delivery for the area. You will share good practice and ways of working, identifying opportunities for the business and ways to realise them.
You will help us meet the diverse needs of our customers and work with local communities, partners and others to manage our reputation and help deliver integrated environmental outcomes.
You will also form part of the wider Area Leadership Group; a community of team leaders within the area and across the organisation committed to helping make the Environment Agency an even more fantastic place to work. You will play a key role in the development and implementation of the Executive Office project, which is at the heart of efficient and effective delivery for the area. You will share good practice and ways of working, identifying opportunities for the business and ways to realise them.
Supports engagement with customers at all levels and across all parts of our business
• Provides advice and support on engagement and customer service
• Helps to develop and manage relationships with our key customers, including MPs and local authorities
• Responds to requests for information and ensures that complaints are dealt with effectively
• Protects and enhances the Environment Agency’s reputation
• Helps achieve environmental outcomes through partnership working
• Provides advice and support on engagement and customer service
• Helps to develop and manage relationships with our key customers, including MPs and local authorities
• Responds to requests for information and ensures that complaints are dealt with effectively
• Protects and enhances the Environment Agency’s reputation
• Helps achieve environmental outcomes through partnership working
You should be a fantastic and passionate communicator and a working knowledge of FOI/ EIR legislation and the Working with Others process would be a great advantage.
As a member of the EPE team you will be passionate about developing yourself and others, and will be a positive role model who creates an open, inclusive, and trusting culture where people can be their best.
We are looking to strengthen our leadership team with a person who thinks differently, is excited to challenge the status quo and includes everyone. We are fully committed to having an inclusive workforce to reflect the communities we serve and welcome applications regardless of race, sex, religion, nationality, sexual orientation, age, disability, gender identity or marital status.
We support flexible working patterns for all our vacancies, including job share.
As a member of the EPE team you will be passionate about developing yourself and others, and will be a positive role model who creates an open, inclusive, and trusting culture where people can be their best.
We are looking to strengthen our leadership team with a person who thinks differently, is excited to challenge the status quo and includes everyone. We are fully committed to having an inclusive workforce to reflect the communities we serve and welcome applications regardless of race, sex, religion, nationality, sexual orientation, age, disability, gender identity or marital status.
We support flexible working patterns for all our vacancies, including job share.
Closing Date: 21/04/19 at 23;55 hours
The interviews and assessment centre will take place on Tuesday 7 May.
The post holder will be expected to undertake an incident role. This is to support the Environment Agency's role as a first responder to major incidents.
The role will be based in our Trentside offices with some travel expected across the various locations.
For more information contact Sue Quinlan by email Sue.Quinlan@environment-agency.gov.uk or call 07799 133075
The interviews and assessment centre will take place on Tuesday 7 May.
The post holder will be expected to undertake an incident role. This is to support the Environment Agency's role as a first responder to major incidents.
The role will be based in our Trentside offices with some travel expected across the various locations.
For more information contact Sue Quinlan by email Sue.Quinlan@environment-agency.gov.uk or call 07799 133075
21/04/2019, 23:55 hours
Basic Check
Delivers Results Through Others
Harnesses the team to deliver results on time, to required standards and in line with organisational processes and procedures.
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses
Leads People
Provides leadership that inspires and motivates others to achieve their personal goals and the goals of the Environment Agency.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.