Flood Resilience Officer - 10289
1
East Midlands
Kettering , Lincoln
Nene House, Ceres House, 2 Searby Rd, LN2 4DT
Staff Grade 4
Fixed Term
Full Time
Operational Delivery, Risk Management
£27,572 (pro-rata)
This is an exciting opportunity to join the Flood Resilience Team as we help steer the future of Incident Response for the Environment Agency. This 6 month assignment coincides with the team taking part in the Incident Response Trials where we are representing the Design One option (further details can be found on the intranet).
This role will principally support our Engagement work stream within the team. Working closely with the Engagement Flood Resilience Advisor you will drive forward Engagement with communities including working with children and young people. You work closely with our Partners and with LRF Resilience Groups and Flood volunteers together with Engagement Networks to demonstrate the impact quality and targeted engagement can provide. You will also gain a wider understanding of the wider technical work we do within the team.
This role will principally support our Engagement work stream within the team. Working closely with the Engagement Flood Resilience Advisor you will drive forward Engagement with communities including working with children and young people. You work closely with our Partners and with LRF Resilience Groups and Flood volunteers together with Engagement Networks to demonstrate the impact quality and targeted engagement can provide. You will also gain a wider understanding of the wider technical work we do within the team.
As a team we look to support each other in delivering work to provide a positive impact, this includes helping people and communities prepare for flooding and ensuring they have sufficient warning. This requires developing new products and services whilst improving existing ones, we strive ‘to help people help themselves’.
We will utilise your ability to work well with internal and external customers whilst respecting values we and they hold dear. Prior engagement experience is preferable but not essential as our team will welcome your enthusiasm and willingness to learn or develop your engagement skills.
The successful candidate will need to be flexible in order to respond to changes as we go through the Incident Response Trial and responding to new priorities that may emerge within the team.
The successful candidate will need to be flexible in order to respond to changes as we go through the Incident Response Trial and responding to new priorities that may emerge within the team.
Closing Date: 22nd April 2019 at 23:55 hours
The team is based in Ceres House, Lincoln but we cover the whole of the Lincolnshire and Northamptonshire Area so working from other offices in the Area is appropriate.
For more general information on the role please contact Greg Smith FRT Team Leader on 02030 256965 or greg.smith1@environment-agency.gov.uk. For technical advice on the role please contact Rachael McMahon FRT Advisor on 02030255031 or rachael.mcmahon@environment-agency.gov.uk.
Alternatively come and find the team on the second floor of Ceres House next to the Area Incident Room.
The team is based in Ceres House, Lincoln but we cover the whole of the Lincolnshire and Northamptonshire Area so working from other offices in the Area is appropriate.
For more general information on the role please contact Greg Smith FRT Team Leader on 02030 256965 or greg.smith1@environment-agency.gov.uk. For technical advice on the role please contact Rachael McMahon FRT Advisor on 02030255031 or rachael.mcmahon@environment-agency.gov.uk.
Alternatively come and find the team on the second floor of Ceres House next to the Area Incident Room.
22/04/2019, 23:55 hours
Basic Check
6 months
Builds and Sustains Relationships
As part of this engagement role building new relationships is essential, can you please tell us about a time when you developed a new relationship with a customer or partner organisation. What were the major challenges in establishing this relationship and what measures did you put in place to sustain the relationship?
Communicates Effectively
Within this role you will communicate and engage with a broad range of people and organisations, can you please tell us about a time when you had to deal with a dissatisfied customer and how did you resolve their complaint? Please include how you communicated (verbal, written etc), what key skills you brought to this exchange and lessons learnt from the encounter.
Customer and Partner Relations
Building and developing an Engagement Strategy with our customers and partners is vital to successful engagement, can you please tell us about a time when you have engaged with a community group or partner organisation. What plans or influencing strategy did you develop and how did this target the needs of the project/activity and how was it tailored to the receiving audience?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.