E&B Advisor - Resources from Waste - 28752

We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

Could you use your experience and understanding of the waste management industry to maximise the potential for waste to be used as a resource? Our Resources from Waste Team support the development of the Circular Economy and help implement the Government’s Resource and Waste Strategy and are looking to recruit an Advisor to help with this work.

We are looking for someone to provide technical support to the Senior Advisors that are leading on the waste Quality Protocol reviews as well as the production of new Resource Frameworks. You will work with both internal colleagues and external stakeholders to help deliver these key outcomes.

There will also be an opportunity to get involved with other activities in the team such as the Definition of Waste Service and the Definition of Waste Code of practice. The role involves problem solving either around technical aspects of the work, the delivery our services or other business challenges. The role also requires the Advisor to input on the development of guidance and processes and lead on these areas when required.

The Resources from Waste team sits within Waste Regulation in the EA’s Environment and Business Directorate. We provide advice and guidance to the wider business and offer a commercial service to external customers as well as policy input to Defra on all aspects of End of Waste. There are three sub teams: Definition of Waste Service, Resources Frameworks and Definition of Waste Code of Practice.

You will ideally need:

• A good understanding of waste regulation including definition of waste,

• The ability to read and analyse and interpret technical documentation. You will be comfortable in decision making and will present back your own ideas, based on evidence and interpretation, to make recommendations to colleagues,

• To be used to working at pace and able to think on your feet,

• Great customer engagement skills,

• A proactive approach to your work, and

• To be able to work as part of a dispersed team and show you can use your initiative to work independently and manage your time effectively.

We would recommend that you contact either: Mike A Smith - Resources from Waste Team Leader on 07702 719353 mike.a.smith@environment-agency.gov.uk or Rich Fairweather, the current QP lead, on 07799 133172 richard.fairweather@environment-agency.gov.uk

If you are not already in an incident role you will be expected to discuss a suitable one with your team leader.

Application sifting is based on your answers to the capabilities. Make sure you make use of the 250-word limit in your answer. Use the Situation, Task, Action, Result (STAR) approach when framing your answers.

Occasional travel and overnight stays will be required. The post is temporary, but we hope to make it permanent subject to an approved business case.

We are aiming to interview on the 23 April 2024.

In this role you will need to set and deliver high work standards and demonstrate a drive to meet targets. You will also need to prioritise and organise tasks to ensure timely achievement of results. Please give us an example that illustrates this approach to your work. It should include how you:

• Have been tenacious and persevered when others might have given up and by doing so achieved the desired results,
• Anticipated forth-coming issues and adjusted your actions as necessary,
• Have been willing to put in extra effort to meet urgent deadlines when required, and
• Have been resilient and performed well under pressure and responded positively to setbacks and developed alternative actions.

Customer focus and care is an essential and integral part of our service. You will need to address the needs of internal and external customers and provides rapid and effective responses. Please give us an example or examples of how you have done this. In particular you should be able to demonstrate how you have done things like:

• Identified and addressed the needs of customers, delivering what is promised and ensuring that they were satisfied with the outcomes,
• Taken personal responsibility to meet customer needs while being polite, courteous and professional,
• Ensured customers received consistent and clear messages supported by accurate and timely information,
• Have monitored and measured customer satisfaction and looked for ways to improve customer service,
• Anticipated and balanced the needs of a range of customers with conflicting priorities, and
• Kept customers informed and managed expectations

Please give us some examples of how you have used your influencing skills to an achieve an outcome and win someone over especially where initially there may have been a conflict of priorities. Your answer should demonstrate how you have:

• Listened to other’s opinions, understanding their viewpoints, needs and concerns, responding appropriately and maybe lobbied others in advance,
• Presented a credible case and explained the benefits to the audience/listener, anticipating the main objections/arguments,
• Responded to the needs and style of the listener when influencing,
• Sought to achieve a “win-win” outcome and develop the relationship with the person(s) being influenced,
• Prepared convincing written arguments on complex issues, presenting information logically, concisely, and persuasively, and
• Modified and reformulated your case where necessary, read the listener’s mood and adjusted accordingly.