Customer & Engagement Specialist (EU Exit) - 9915
1
South East
Chichester , Pevensey, Romsey , Worthing
Chichester Office, Pevensey Office, Romsey Office, Guildbourne House
Staff Grade 5
Fixed Term
Full Time, Part Time, Part Time/Job Share, Compressed Hours
Business Management & Improvement
£34,879 pro-rata
You’ll play an important role in managing how we will engage with our partners as we transition through EU Exit, helping to maintain as well as grow our engagement portfolio during this very important period of change and opportunity. You will lead our approach to managing our reactive and/or proactive engagement work during this period.
You will work closely with the Customers and Engagement team as well as the EU Exit single point of contact for SSD to ensure integration and a one team approach to reactive and proactive communications and engagement. Occasionally, there will be opportunities to support the current C&E Team Leader and take on additional responsibilities and projects within the SSD area.
You will work closely with the Customers and Engagement team as well as the EU Exit single point of contact for SSD to ensure integration and a one team approach to reactive and proactive communications and engagement. Occasionally, there will be opportunities to support the current C&E Team Leader and take on additional responsibilities and projects within the SSD area.
The Customers and Engagement team is a centre of excellence for customer service and reputation. We manage a diverse range of requests from active and informed customers, including MPs, and we lead engagement advice on FCRM projects and contentious issues to make sure that our reputation is considered in all that we do. We are a professional, friendly, people focused team who are fantastic at working together to get the best outcome for our customers.
You’ll be an excellent communicator with drive, enthusiasm and a genuine interest in telling a compelling message to our audiences. Experience and confidence in identifying and influencing others to achieve business outcomes is key for this role. You'll have excellent written and verbal communication skills and be able to produce high quality, accurate and clearly understood work. It would be desirable for you to have an interest in the political landscape as it responds to EU Exit.
You'll be proactive, positive and a quick-learner, with a strong customer-focus, and desire to make a difference.
Leading and coaching others will come naturally to you. You'll be organised and have excellent attention to detail, ensuring our work is delivered to a high standard.
You'll be able to work as part of a team and individually to prioritise an interesting and varied workload, working under pressure, flexibly and at pace to deliver outcomes.
You'll be proactive, positive and a quick-learner, with a strong customer-focus, and desire to make a difference.
Leading and coaching others will come naturally to you. You'll be organised and have excellent attention to detail, ensuring our work is delivered to a high standard.
You'll be able to work as part of a team and individually to prioritise an interesting and varied workload, working under pressure, flexibly and at pace to deliver outcomes.
Closing Date: 22nd February 2019 at 23:55 hours
This is currently a fixed term position for 12 months.
We encourage everyone who feels they have the right skills for this role to apply, including those of you who work part time or compressed hours, and we will support a job share arrangement where feasible. Please let us know your working preferences if you are selected for interview.
We are a dispersed team that supports the entire SSD area; as such there will be an occasional need to travel to the different offices across the Area.
For further details please contact Rob Sheehan on Tel: +442084745938 or by email: customersand_engagement_TL_SSD@environment-agency.gov.uk
This is currently a fixed term position for 12 months.
We encourage everyone who feels they have the right skills for this role to apply, including those of you who work part time or compressed hours, and we will support a job share arrangement where feasible. Please let us know your working preferences if you are selected for interview.
We are a dispersed team that supports the entire SSD area; as such there will be an occasional need to travel to the different offices across the Area.
For further details please contact Rob Sheehan on Tel: +442084745938 or by email: customersand_engagement_TL_SSD@environment-agency.gov.uk
22/02/2019, 23:55 hours
Basic Check
12 months
Engages others
This role will require you to engage with many different internal and external stakeholders, likely at fairly senior level. With the potential to include but not be limited to; MP's, business owners and local resilience forums.
Please give an example of where you have engaged with an individual, or group, for a successful outcome.
Please give an example of where you have engaged with an individual, or group, for a successful outcome.
Builds and Sustains Relationships
This role will require you to build and maintain relationships quickly and effectively.
Please give an example of how you look to build and maintain relationships within a working environment.
Please give an example of how you look to build and maintain relationships within a working environment.
Influences and Persuades Others
In this role, you will be required to influence and persuade the individuals/groups you are engaging with.
Please give an example of where you have needed to influence an individual, or group, where they were not in agreement with your/your organisations' original proposals - or where you have needed to influence others to gain acceptance of your ideas
Please give an example of where you have needed to influence an individual, or group, where they were not in agreement with your/your organisations' original proposals - or where you have needed to influence others to gain acceptance of your ideas
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.