Commercial Billing Team Administrator - 25481

This is permanent post in the Commercial Billing team. The team are responsible for securing approx. £50m of income through charges across three different income activities, without which we would be unable to maximise income to fund regulation. 

We are looking for an enthusiastic and motivated person to provide the team with resilience across a multitude of income streams and billing activities. The role will bring cover where income streams are singularly managed. This will allow the team resource during differing enquiry and billing peaks. This is a technical administration role focused on ensuring accurate subsistence charges are raised. The team raises charges for General Drainage Charge, OTL & TM (Time & Material) and Installations Billing. This role will provide resilience across the team where needed.

Responding to internal and external customer queries you will be expected to work across a number of income areas. You will support business improvements and continuous improvements across team ensuring processes are followed and improved over time. Working across billing activities to answer customer enquiries, set up project codes, ensuring customers are billed correctly and produce OTL & TM statistics.

This role is based within the Commercial Billing Team part of The National Income Service. You will be joining a dispersed team, focused on providing a professional billing service to our charge paying customers. We provide billing administration services for a number of income streams, including permits for industrial facilities, general drainage charges for landowners, and time and material charges.

The successful candidate will:

• Have experience of working with and raising charges in financial and other systems

• Technical knowledge of the team's various income streams

• Proven ability in prioritising and managing a varied workload

• Excellent information and data analysis and interpretation skills.

• Excellent written and verbal communication skills to enable frequent contact with internal and external customers.

• Demonstrable experience in using various IT applications (Word, Excel, and database management)

National Income Service is a dispersed team and so base location is flexible (subject to local facilities agreement). This is a full-time post, but we would welcome applications from those working part-time or flexible hours. We are currently working in a hybrid manor between home and office. You will be expected to travel for certain training and meetings.

If you wish to discuss this opportunity or for additional information, please
contact Harriet Shaw, team leader on 07920417374 or email Harriet.Shaw@environment-agency.gov.uk

Sets and delivers high work standards, demonstrates the drive to meet targets.

Please tell us about a time when you have had to prioritise and organise tasks and resources to ensure timely achievement of results.

Conveys information and ideas clearly, accurately, and persuasively through speech and writing. Uses full range of communication methods to ensure effective understanding.

Please give an example of when you have had to communicate technical information to a non-technical audience, ensuring you were understood.

Addresses the needs of internal and external customers, provides rapid and effective responses

Please tell us about a time when you Identified and addressed the needs of customers, delivering what is promised and ensuring that they are satisfied with the outcomes.