Customers and Engagement Team Member - 10656
1
South East
Chichester , Pevensey, Romsey , Worthing
Chichester Office, Pevensey Office, Romsey Office, Guildbourne House
Staff Grade 3
Fixed Term
Full Time, Part Time, Part Time/Job Share, Compressed Hours
Operational Delivery
£22,792 (pro-rata)
We’re looking for an enthusiastic and driven individual to join the Customers and Engagement team in Solent and South Downs.
This role is crucial to support our public service reputation across the Area. You'll be on the frontline of championing great customer service to ensure that people find us easy to do business with and that we get it right first time more often. You’ll be working closely with internal colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don’t).
Your primary focus will be supporting the area in responding to enquiries and Freedom of Information requests from external customers within statutory deadlines.
This role is crucial to support our public service reputation across the Area. You'll be on the frontline of championing great customer service to ensure that people find us easy to do business with and that we get it right first time more often. You’ll be working closely with internal colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don’t).
Your primary focus will be supporting the area in responding to enquiries and Freedom of Information requests from external customers within statutory deadlines.
The Customers and Engagement team is a centre of excellence for customer service and reputation. We manage a diverse range of requests from active and informed customers, including MPs, and we lead engagement advice on FCRM projects and contentious issues to make sure that our reputation is considered in all that we do. We are a professional, friendly, people focused team who are fantastic at working together to get the best outcome for our customers.
You will:
• be a driven individual who enjoys working as part of a team.
• have the ability to communicate effectively in writing and in person;
• be confident at engaging with customers and staff over the phone or in person;
• have excellent organisational and influencing skills;
• have proven customer skills;
• have the ability to work unsupervised and as part of a team;
• have the ability to work flexibly, manage your own workload and meet tight deadlines.
• be a driven individual who enjoys working as part of a team.
• have the ability to communicate effectively in writing and in person;
• be confident at engaging with customers and staff over the phone or in person;
• have excellent organisational and influencing skills;
• have proven customer skills;
• have the ability to work unsupervised and as part of a team;
• have the ability to work flexibly, manage your own workload and meet tight deadlines.
Closing Date: 1st May 2019 at 23:55hrs
This is a temporary position, to backfill for maternity leave.
We encourage everyone who feels they have the right skills for this role to apply, including those of you who work part time or compressed hours, and we will support a job share arrangement where feasible. Please let us know your working preferences if you are selected for interview.
Interviews will likely take place in the weeks commencing 6 & 13 May 2019.
We are a dispersed team that supports the entire Solent and South Downs area; as such there will be an occasional need to travel to the different offices across the Area.
For further details please contact Rob Sheehan on Tel: +442084745938 or by email: customersand_engagement_TL_SSD@environment-agency.gov.uk.
This is a temporary position, to backfill for maternity leave.
We encourage everyone who feels they have the right skills for this role to apply, including those of you who work part time or compressed hours, and we will support a job share arrangement where feasible. Please let us know your working preferences if you are selected for interview.
Interviews will likely take place in the weeks commencing 6 & 13 May 2019.
We are a dispersed team that supports the entire Solent and South Downs area; as such there will be an occasional need to travel to the different offices across the Area.
For further details please contact Rob Sheehan on Tel: +442084745938 or by email: customersand_engagement_TL_SSD@environment-agency.gov.uk.
01/05/2019, 23:55 hours
Basic Check
12 Months
Communicates Effectively
Please give examples which demonstrate your ability to listen and question to understand and engage and how you convey information and ideas clearly, accurately and persuasively through speech and writing.
Focuses on Customers and Partners
Please give examples of how you have successfully addressed the needs of internal and/or external customers, where you have provided rapid and effective responses.
Achieves Results
Please give examples of how you sets and deliver high work standards, demonstrating your drive to meet targets. Show us how you prioritise and organises tasks and resources to ensure timely achievement of results.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.