Environment Assistant G2 - 7199
1
Yorkshire and the Humber
Leeds
Lateral
Staff Grade 2
Permanent
Full Time
Administration / Corporate Support
£18,102
This role is based in our Water, Land and Biodiversity department. Day to day you will be supporting two key areas of work: incident preparedness and debt recovery. In Yorkshire area we respond to over 7000 environmental incidents a year. To do that effectively we need to ensure that our training and exercises are first class. You will be responsible for the administration and data storage of our incident response information and you will be actively involved supporting exercises to ensure we are always incident ready.
In addition you will support our debt group ensuring that customers who have bought services from us, pay in a timely way. This is a frontline role which involves contacting customers who have not paid on time.
You will also be asked to carry out other general administration duties as the need arises.
In addition you will support our debt group ensuring that customers who have bought services from us, pay in a timely way. This is a frontline role which involves contacting customers who have not paid on time.
You will also be asked to carry out other general administration duties as the need arises.
You will work in the Land and Water team based in Leeds. We are committed to ensuring that the water environment will be of good quality across Yorkshire, and that there is no deterioration in that quality. We do that by ensuring compliance with permits for both abstraction of clean water and disposal of liquid waste to the environment. We respond to incidents ensuring that polluters reinstate the environment when things go wrong.
We are looking for someone that has the ability to prioritise tasks effectively, meet appropriate deadlines, and work well within a team.
Previous experience in a customer focused, service delivery role is desired.
You must have a high level of written and oral communication skills, being able to deliver excellent customer service to both internal and external customers.
Previous experience in a customer focused, service delivery role is desired.
You must have a high level of written and oral communication skills, being able to deliver excellent customer service to both internal and external customers.
Closing Date: 18th December 2017 at 23:55 hours
We strongly encourage you to submit your application within normal office hours as technical support is not available outside of these hours and we are unable to accept late applications.
For an informal discussion about this vacancy, please contact Martin Christmas on 07768 276704 or martin.christmas@envirnment-agency.gov.uk
We strongly encourage you to submit your application within normal office hours as technical support is not available outside of these hours and we are unable to accept late applications.
For an informal discussion about this vacancy, please contact Martin Christmas on 07768 276704 or martin.christmas@envirnment-agency.gov.uk
18/12/2017, 23:55 hours
Basic Check
Achieves Results
Definition: Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and resources to ensure timely achievement of results.
Give me an example of when you did something on your own initiative.
• What were the circumstances?
• In what way did you show initiative?
• What resulted from the action you took?
• What feedback did you receive on your actions?
Prioritises and organises tasks and resources to ensure timely achievement of results.
Give me an example of when you did something on your own initiative.
• What were the circumstances?
• In what way did you show initiative?
• What resulted from the action you took?
• What feedback did you receive on your actions?
Communicates Effectively
Definition: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Describe a time when you have had to explain something complex to someone you have never met before.
• Tell me about the way you explained the issue to them.
• How did you make sure they had understood you?
• Were you successful in your approach or did you have to adapt it?
• How did you measure your success?
Describe a time when you have had to explain something complex to someone you have never met before.
• Tell me about the way you explained the issue to them.
• How did you make sure they had understood you?
• Were you successful in your approach or did you have to adapt it?
• How did you measure your success?
Works in Teams
Definition: Works co-operatively as part of a team to achieve common goals.
Describe an occasion when your team worked well together.
• Why was it successful?
• What elements contributed to the success?
• What did the team accomplish that an individual could not?
• What was your role and personal contribution?
Describe an occasion when your team worked well together.
• Why was it successful?
• What elements contributed to the success?
• What did the team accomplish that an individual could not?
• What was your role and personal contribution?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.