Customer and Engagement Team Leader - 5607

1
South West, West Midlands
Kidderminster , Shrewsbury , Tewkesbury , Fradley
Riversmeet House, Hafren House, Mance House, Sentinel House
Staff Grade 5
Permanent
Full Time
Environment & Sustainability
£33,990
Do you want to make the world a better place? A career in the Environment Agency will give you an opportunity to protect people from the impacts of flooding and improve the environment for future generations.
We are looking for an exceptionally talented leader who can inspire and motivate a team of communication and engagement specialists. You will lead our Customers and Engagement Team in developing and delivering internal engagement, executive correspondence and customer service support across the West Midlands
You will help us meet the diverse needs of our customers and work with local communities, partners and others to manage our reputation and help deliver integrated environmental outcomes.
You will also form part of the wider Area Management Group; a community of team leaders within the area and across the organisation committed to helping make the Environment Agency an even more fantastic place to work. You will look to share good practice and ways of working, identify opportunities for the business and ways to realise them.
The team
• Supports engagement with customers at all levels and across all parts of our business
• Provides advice and support on engagement and customer service
• Helps to develop and manage relationships with our key customers, including MPs and local authorities
• Responds to requests for information and ensures that complaints are dealt with effectively
• Protects and enhances the Environment Agency’s reputation
• Helps achieve environmental outcomes through partnership working
You must have exceptional leadership potential and be able to motivate, inspire and develop others.

Additionally:
• you should be a fantastic and passionate communicator
• have innovative and creative IT skills
• a positive attitude is essential alongside a genuine desire to help others develop.
Closing Date: 4th July 2017 at 23:55 hours

The post holder will be expected to undertake an incident role. This is to support the Environment Agency's role as a first responder to major incidents.
The role will be based in one of our offices in Tewksbury, Lichfield, Shrewsbury or Kidderminster with some travel expected across the various locations.

For more information contact Steve Lightfoot, Recruitment Officer
stephen.lightfoot@environment-agency.gov.uk
07775 028169

04/07/2017, 23:55 hours

Basic Check
Delivers Results Through Others
Harnesses the team to deliver results on time, to required standards and in line with organisational processes and procedures.

Tell us about a time when you have helped someone achieve a goal
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.

Describe how you have identified who best to influence in a specific situation. How did you establish their agenda?
Takes Decisions and Solves Problems
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.
What is the toughest decision you have ever made? Why was this so difficult? What led you to make the decision?
Leads People
Provides leadership that inspires and motivates others to achieve their personal goals and the goals of the Environment Agency.

Tell us about a time when you promoted co-operation and mutual support within a team
Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.