Billing Administrator - 11573

2
East Midlands
Peterborough
Kingfisher House
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support
£22,792
We are seeking a Billing Administrator to join the Regulatory Finance team at the Environment Agency. You'll be part of a team who help secure income for our work creating a better places for people and wildlife.

Responding to internal and external customer queries you'll be expected to work across a number of income areas.

Typical responsibilities will include

• Categorising and responding to customer queries via email, letter and telephone
• Supporting the analysis of often complex enquiries requiring analysis of datasets and mapping information
• Data entry and verification
• Compiling and processing billing data to enable invoice production
• Supporting the analysis and monitoring of debt
This role is based within the Regulatory Finance Support team in Peterborough, part of Sustainable Business and Development. We provide billing administration services for a number of income streams, including permits for industrial facilities, general drainage charges for land owners, and increasingly time and material charges for additional regulatory activities.
The successful candidate will:

• Have experience of working with financial and other systems to interrogate data
• Proven ability in prioritising and managing a varied workload
• Ability to coordinate the collection, assessment and reporting of diverse, complex data
• Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and external customers is essential
• Ability to interpret, analyse and diagnose problems and develop appropriate solutions.
For further information about the role please contact Chris Knight on 07824408999 (chris.knight@environment-agency.gov.uk) or Gillian Welberry on 07917184640 (gill.welberry@environment-agency.gov.uk)

25/07/2019, 23:55 hours

Basic Check
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results
Takes Decisions and Solves Problems
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.