Permitting Support Advisor - G2 - 22037
12
Yorkshire and the Humber
Sheffield
Staff Grade 2
Permanent
Full Time
Operational Delivery
£19,767
Would you like to develop your skills?
Our Permitting Support Team needs enthusiastic individuals to manage incoming low risk license and permit applications, providing support to technical centres throughout the application process. You’ll contribute to the Environment Agency’s vision of creating a better place for people and wildlife by helping to regulate low risk activities.
In the role you will:
• Act as an initial point of contact for customers who need information and advice
• Review applications to assess their completeness and obtain further information from the customer if required
• Manage your own workload of ongoing cases and queries
• Update databases and records
• Accurately complete applications
• Work alongside team members in delivering team and individual targets
As an entry level grade, this role is a great way to join the Environment Agency and can if you wish, open-up lots of opportunities to develop into other roles and career paths within the Agency.
We support flexible working hours and practices to help you strike a good balance between your work life and your personal life. In this role there is flexibility to split your time between working in the office or at home.
Our Permitting Support Team needs enthusiastic individuals to manage incoming low risk license and permit applications, providing support to technical centres throughout the application process. You’ll contribute to the Environment Agency’s vision of creating a better place for people and wildlife by helping to regulate low risk activities.
In the role you will:
• Act as an initial point of contact for customers who need information and advice
• Review applications to assess their completeness and obtain further information from the customer if required
• Manage your own workload of ongoing cases and queries
• Update databases and records
• Accurately complete applications
• Work alongside team members in delivering team and individual targets
As an entry level grade, this role is a great way to join the Environment Agency and can if you wish, open-up lots of opportunities to develop into other roles and career paths within the Agency.
We support flexible working hours and practices to help you strike a good balance between your work life and your personal life. In this role there is flexibility to split your time between working in the office or at home.
The National Permitting Service (NPS) determines environmental permits that are required for activities that could pollute the air, water or land, increase the flood risk, or adversely affect land drainage.
You will be working within one of our support teams based in Sheffield. These teams have a strong customer focus and are essential in providing a range of administrative services that support the permit and licence application process.
You will be working within one of our support teams based in Sheffield. These teams have a strong customer focus and are essential in providing a range of administrative services that support the permit and licence application process.
You will require good written and verbal communication skills, have the ability to follow written processes and use different digital tools.
Relevant work experience would be an advantage, however being able to demonstrate the following list of skills will be important:
• Able to work using basic computer applications such as Microsoft excel, word and email.
• Ability to work independently on your own, managing your own workload
• Meet team and personal performance targets
• Communicate clearly with customers in order to progress work
• Identify and escalate any issues through your manager or other identified method
• Ensure data and information is handled correctly and accurately
• Share learning with team members.
Relevant work experience would be an advantage, however being able to demonstrate the following list of skills will be important:
• Able to work using basic computer applications such as Microsoft excel, word and email.
• Ability to work independently on your own, managing your own workload
• Meet team and personal performance targets
• Communicate clearly with customers in order to progress work
• Identify and escalate any issues through your manager or other identified method
• Ensure data and information is handled correctly and accurately
• Share learning with team members.
All assessments and interviews will be carried out using an online platform such as Microsoft Teams.
Interviews are scheduled to take place mid June 2022.
As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, disability and religion. We also welcome applications for part-time hours.
Interviews are scheduled to take place mid June 2022.
As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, disability and religion. We also welcome applications for part-time hours.
22/05/2022, 23:55 hours
Basic Check
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions.
Describe a time when you have delivered a high standard of work that needed to be completed accurately within a tight deadline.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions.
Describe a time when you have delivered a high standard of work that needed to be completed accurately within a tight deadline.
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions
Describe a time when you have balanced the needs of a number of customers while providing a timely service.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions
Describe a time when you have balanced the needs of a number of customers while providing a timely service.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions
Describe a time when you have had to obtain a lot of, or complex information from someone and explain how you did this.
Please note your answer will be used for shortlisting purposes. Your examples do not necessarily have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering this question. Please refer to candidate pack section 8 for guidance on how to answer these questions
Describe a time when you have had to obtain a lot of, or complex information from someone and explain how you did this.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.