Asset Performance Operations Officer - 32463

Asset Performance Operations Officer - 32463
1
East of England
Norwich
DEFRA GRP DRAGONFLY HOUSE, NR3 1UB
Staff Grade 4
Permanent
Analytical, Knowledge & Information Management, Programme and Project Management, Project Delivery
Full Time
£34,320

22/12/2025, 23:55 hours

Basic Check
An exciting opportunity has arisen to join our Asset Performance (AP) Team.

You’ll take an active role in managing our Flood Risk Assets which includes Public Safety assessments on assets, data management and communicating with the public and other stakeholders. In addition to this your work area’s may include supporting projects and travelling across East Anglia (EAN) to support other AP teams when required. Your work will be varied, and you will be supported to grow your skills, knowledge and experience in your role.

This role requires a diverse range of transferrable skills. Working closely with other colleagues and teams, across a range or work areas such as public safety risk assessments and compliance, data input and improvement, maintenance contractors, work planning, asset repair projects and supporting paperwork, working with communities and partners and, incident response.

The role will involve travelling to multiple sites around East Anglia. A vehicle will be available for you to use for business travel, so a full UK Driving Licence is essential.

As part of your comprehensive induction, you will be provided with all the equipment, PPE and training required to enable you to complete your job both safely and to the high standards which we set ourselves.

In East Anglia we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together.

It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.

Responding to incidents is a central part of what we do. Everyone that joins us is required to undertake training and participate. Please see the candidate pack for more on how you'll support with this.
The Asset Performance Teams sit within the Flood and Coastal Risk Management Department in Local Operations.

The Asset Performance teams look after a wide range of flood risk assets and main river catchments that include strategically important assets with the aim of protecting People, Property and communities from flood risk.
Essential:
- Excellent communication skills.
- Desire to learn and participate in improving ways of working.
- Ability to develop and maintain good relationships with internal and external customers.
- An appreciation of asset management.
- Ability to work on your own initiative and as part of a team to make decisions and achieve planned outcomes.
- Good organisational skills and a knowledge of a range of IT packages such as MS Office and generic databases.
- Full UK driving licence

It would be helpful, but not essential, if you had:
- Experience of handling asset data and reporting on performance.
- Experience of managing contractors.
- Asset management qualifications.
- Experience of using the Asset Information Management System (AIMS)
- Experience carrying out Public Safety Risk Assessments

The candidate pack and generic role profile should be read along with the advert to understand the key accountabilities and skills needed.
You'll be based at Dragonfly House, Norwich. However, there is some flexibility to work from home.

We offer a fantastic benefits package including an attractive salary, flexible working, 25 days annual leave, and an award-winning Pension Fund. See the candidate pack for more details.

Interviews are planned to be held mid to end of January, in person, in Norwich, but may be subject to change.

If you have any questions please do contact Clare Cranston who’ll be happy to discuss the role via clare.cranston@environment-agency.gov.uk

Please note, this role does not qualify for sponsorship, so you should contact UK Visa and Immigration (UKVI), where you can seek professional expert advice.
Technical Support
Please note we do not assess CVs. Answers to these competency questions will be used for interview selection so ensure you draw out your skills and experience in your responses. You have up to 250 words so please do use them to tell us what we need to know about you. See Candidate pack for more details and a link to our capability dictionary.

Using technical information and experience helps us to make informed decisions when considering asset health and flood defence programmes.
Please provide an example of when you have used technical information, data, or experience to help you make a decision. Include the type of information you used to reach this decision and what the outcome was.
Assets Management
In the Asset Performance Team, we are responsible for the health and condition of our assets.
Please provide an example of a time when you have had to take action to complete unplanned maintenance, or an unplanned repair of an asset (of any kind) and how this was actioned. How did you incorporate your action into the asset life cycle and what was the outcome?
Embraces Change
In the Asset performance team you will need to work flexibly, be adaptable and manage changing workloads or priorities.
Please can you tell me about a time when you had to adapt quickly to a significant change in your role, team, or work? What steps did you take to maintain your productivity and support others during that transition?
Driving Licence - Eligibility for lease cars is made based on the role and this one does NOT qualify. Internal candidates ensure you check the lease car policy and consider its impact before applying.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.