Facilities Operations Assistant (Part Time)
1
East of England
Norwich
Dragonfly House
Staff Grade 2
Fixed Term
Part Time
Facilities Management
£17,923.00
Based at Dragonfly House – our Norwich office, your role will be to support team members in providing a planned comprehensive, efficient and effective range of facilities services, supporting the operational needs of a business unit property portfolio to meet corporate & environmental goals.
Facilities Management in the Environment Agency is a nationally managed Service delivered by Corporate Assets within our Resources and Legal Services Directorate. Facilities Management teams manage our network of over 170 offices and depots to provide safe, well maintained, legally compliant and productive workplaces for our staff as well as a range of business support services to help our people work safely, effectively and efficiently.
Facilities Management practitioners with office-based experience. Educated to GCSE level (or equivalent) and with previous experience including:-:
• A Customer Service, Reception or Facilities Management related role.
• Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery
• IT skills (Microsoft Office). The job holder will also learn in-house systems.
• Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
• Maintaining good relationships with contractors, suppliers and other stakeholders.
• Supporting local project management.
• Providing a Helpdesk service to customers
• A Customer Service, Reception or Facilities Management related role.
• Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery
• IT skills (Microsoft Office). The job holder will also learn in-house systems.
• Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
• Maintaining good relationships with contractors, suppliers and other stakeholders.
• Supporting local project management.
• Providing a Helpdesk service to customers
Some infrequent national travel may be required when attending training courses.
Please contact David Howarth on 07788438539 or e mail david.h.howarth@environment-agency.gov.uk for more information about this position.
Please contact David Howarth on 07788438539 or e mail david.h.howarth@environment-agency.gov.uk for more information about this position.
27/01/2017, 23:55 hours
Basic Check
12 months
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Customer Service Provision
Ensure that all soft Facilities Management services are provided economically, effectively and in a professional manner to satisfy identified business needs.
Property and Building Service Maintenance
Provides maintenance and repair service to the Environment Agency’s property portfolio, which is required to meet the business needs.
Driving licence not essential but desirable
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.