Customer & Engagement Team Leader - 12171

1
East Midlands
Lincoln
Ceres House, 2 Searby Rd, LN2 4DT
Staff Grade 5
Permanent
Full Time
Communications / Marketing, Customer Insight, Operational Delivery
£34,879
The Customers and Engagement team is a centre of excellence for customer service and reputation management. We manage a diverse range of requests from active and informed customers, including MPs; preparing clear and consistent messages around sensitive and emotive issues.
You will lead the team’s work with partners, customers, communities and other stakeholders to manage our reputation across Lincs & Northants. You will be strongly able to advise and support teams dealing with technical and high profile issues; looking for and facilitating opportunities for greater collaboration to achieve environmental outcomes.
A professional, friendly, people focused team who work well together to get the best outcomes.
We:
• provide support to ALT and the Business boards,
• respond to enquiries from the public, MPs and other stakeholders,
• lead on reactive engagement and play a key role in managing external relationships which are essential to our reputation and business delivery.
We are looking for a real people centric leader; you must be an excellent communicator, able to build rapport quickly with a passion for sharing learning and coaching and mentoring others.

You'll ideally have:
• a positive, proactive attitude and the ability to act as a role model for the team
• experience of motivating and leading people in new ways of thinking and working
• experience supporting and empowering people to deliver successful outcomes
• excellent organisational and time management skills – prioritises and organises tasks and team resources, to ensure timely achievement of results
• experience of coping well under pressure and responding to changing priorities
For further details please contact Jacqui McPake, jacqueline.mcpake@environment-agency.gov.uk

26/08/2019, 23:55 hours

Basic Check
Leads People
Provides leadership that inspires and motivates others to achieve their personal goals and the goals of the Environment Agency
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing
Builds and Sustains Relationships
Develops and maintains effective working relationships
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses
Takes Decisions and Solves Problems
Addresses the needs of internal and external customers, provides rapid and effective responses
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.