Lock and Weir Keeper - Teddington Lock - 10543

2
London
Twickenham
Teddington Lock TW11 9NG
Staff Grade 3
Permanent
Full Time
Operational Delivery
£22,792
We are looking for 2 enthusiastic and motivated people to work both inside and outside in a customer facing environment. As a lock and weir keeper at Teddington Lock you will be joining a dynamic team and working a 24/7 shift rota 06.00 to 16.00hrs, 12.00 to 22.00hrs, 22.00 to 06.00hrs

Responsibilities include:
• Managing and regulating water levels
• Providing safe passage to boaters and managing activities on and around the lock site, associated structures and reach
• Assisting colleagues and customers with local expertise and knowledge to ensure effective management of the navigation of the river
• Looking after lock buildings, facilities and grounds to provide a safe and clean environment
• Providing a timely and effective service and response to incidents through a 24 hour duty desk.
• Maintaining and developing health & safety good practices
• Developing and maintaining a strong customer service and acting as an ambassador for the Environment Agency
• Undertaking compliance and regulation activities at Level 1 PACE
• Liaising and working with professional partners
• Ensuring efficient record keeping and information storage
• Collecting customer payments including license sales and tolls, and reconciling and managing petty cash.
The Thames Waterways department has a responsibility to manage the navigation of the non-tidal River Thames. This includes 45 lock and weir complexes and our primary aim is to provide a first class service to all our customers. The department comprises lock and weir keepers and support staff in operational, compliance, commercial development and business teams. The roles advertised are based in an operational team at Teddington Lock.
• Strong customer focus and communication skills particularly face to face and over the phone
• Well organised and methodical with attention to detail
• Able to prioritise and highlight potential issues
• Achieves results and delivers outcomes
• Able to use standard IT packages efficiently and to learn specialised systems
• A quick learner who can work effectively and efficiently on their own or as part of a team
• Able to swim
• Able to drive and has a valid driving license
Closing date: 01/05/19 at 23:55 hours

Outer London weighting and additional allowances will be payable to the successful applicants.
Full training will be given once in post. This will include water safety training, PACE level 1 training and training on specialised systems and processes.
For further information, please contact Andy Croxford on 07920 767289 or by email: andrew.croxford@environment-agency.gov.uk.

01/05/2019, 23:55 hours

Basic Check
Achieves Results
Works well within a team, contributing to work plans and working to a culture that’s inclusive and productive.
Communicates Effectively
Conveys information and ideas clearly and professionally through speech and writing and engages with technology to manage information effectively.
Focuses on Customers and Partners
Builds and promotes good relationships based on understanding customers’ needs and providing the service required.
Health and Safety Management
Develop and Maintain good health, safety and wellbeing practice, by actively promoting safety awareness and following safe working practices that comply with policies and standards.
Driving license
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.