Customer Enquiries Officer - 7274
1
South West
Bodmin , Exeter
Sir John Moore House, Manley House
Staff Grade 3
Fixed Term
Full Time
Administration / Corporate Support, Communications / Marketing, Customer Insight, Knowledge & Information Management
£22,433 pro rata
Are you a great communicator? Do you enjoy working with customers to get the best outcomes? Are you interested in the natural environment and looking for a career with the Environment Agency? We're looking for a forward thinking and inquisitive person to join our Customers and Engagement Team as an Enquiries Officer.
These roles are crucial to supporting relationships with our customers in Devon, Cornwall & the Isles of Scilly. You'll champion great customer service to ensure that people find us easy to do business with. You’ll be working closely with colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don’t). You'll learn more about the Environment Agency and what we do too!
These roles are crucial to supporting relationships with our customers in Devon, Cornwall & the Isles of Scilly. You'll champion great customer service to ensure that people find us easy to do business with. You’ll be working closely with colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don’t). You'll learn more about the Environment Agency and what we do too!
The Customers and Engagement team is a busy team working with colleagues across the Environment Agency to deliver excellent customer service in Devon, Cornwall & Isles of Scilly. We manage a diverse range of requests from active and informed customers, including MPs and stakeholders, to individuals wanting to find out more about their local environment. We're working to create a greater place by building an sustaining our relationships with our customers and stakeholders.
• Brilliant written and verbal communications skills
• Experience working with a variety of customers
• Interest and an understanding of the local environment in Devon, Cornwall and the Isles of Scilly
• An inquisitive nature and the desire to learn and develop
• Proven team working skills
• Ability to work as part of a team, manage your own workload and meet tight deadlines
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage. Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel, and the ability to get up to speed with software packages and systems.
• Experience working with a variety of customers
• Interest and an understanding of the local environment in Devon, Cornwall and the Isles of Scilly
• An inquisitive nature and the desire to learn and develop
• Proven team working skills
• Ability to work as part of a team, manage your own workload and meet tight deadlines
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage. Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel, and the ability to get up to speed with software packages and systems.
Closing Date: 27th February 2018 at 23:55 hours
We'd really love to hear from potential candidates. To find out more about the role, please contact Nia Brown, Customers & Engagement Team Leader
nia.brown@environment-agency.gov.uk
We'd really love to hear from potential candidates. To find out more about the role, please contact Nia Brown, Customers & Engagement Team Leader
nia.brown@environment-agency.gov.uk
27/02/2018, 23:55 hours
Basic Check
12 months,
Works in Teams
Give an example of a time where you had to work as part of a team to meet a tight deadline and got great feedback.
Customer and Partner Relations
What does great customer service look like to you? How would you bring this to the Customers & Engagement Team? Use examples from your previous experience to support your answer.
Communicates Effectively
Give an example of a situation where you had to draw on your communication skills to resolve a problem. Use examples from your previous experience to support your answer.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.