Administration Support - 32763

Administration Support - 32763
3
London, South East
Welwyn Garden City
DEFRA GRP EA ALCHEMY, AL7 1HE
Staff Grade 2
Permanent
Administration / Corporate Support
Full Time, Part Time
£25,301

19/02/2026, 23:55 hours

BS02 Job Family Role Profile Business Support Services, Grade 2

Basic Check

At the Environment Agency it is our ambition to champion diversity through building a workforce as diverse as the communities we serve. 

As a member of the leadership support team, you will be required to offer administrative support to specific members of the Area Leaderships team. You will also be the point of contact for the managers you support, sharing information with different teams across the area and wider business.

This can be quite a diverse and busy role, as such you have to manage and priorities your time well, as your duties can vary between updating online systems, managing team inboxes, and organising multiple crowded diaries, arranging meetings, preparing agendas and taking action notes at meetings – virtually and face to face.

Tasks that the successful candidate will complete include:

• Managing the secretarial support mailbox, responding to queries, and escalating as appropriate
• Setting up an ongoing schedule of meetings across the area as well as ad hoc meeting requests
• Organising meeting venues and travel
• Maintaining email distribution lists
• Administering annual leave requests, including organising Scheme of Delegation forms

Responding to incidents is a central part of what we do. You will be asked to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment, and full training will be provided.

Everyone starting a new role with the Environment Agency will be welcomed into the team and given all the training and support needed. As part of your comprehensive induction, you will be provided with all the equipment required for your role.

The candidate pack and generic role profile should be read along with the advert to understand the key accountabilities and skills needed.

You’ll be joining the EPE Business Management team, which means you will be working alongside a team of experts in communication and engagement who work with colleagues across Herts & North London.

You will join a team of Hertfordshire & North London based administrators working closely together, offering guidance and support to each other and ensuring managers and their direct reports are being supported efficiently.

Essential:

  • IT literacy, including but not limited to, proficiency in IT Applications including MS Teams, Microsoft Outlook, Word, Excel and PowerPoint
  • Good written and verbal communication skills and the ability to present information in a clear, comprehensible style and format
  • Excellent diary management and organisational skills
  • Exceptional time management/organisational skills and comfortable working under pressure and meeting tight deadlines

It would be helpful, but not essential, if you had:

  • Experience dealing with confidential and sensitive information and issues
  • Ability to take minutes at internal and external meetings
  • Full driving licence, you may be required to travel to other offices within the area from time to time

We are looking for someone who can build rapport quickly and has a proven record of successfully working well within a team and managing your own workload.

You’ll have a range of development opportunities and appropriate training will be provided.

You will be based at Alchemy Offices, Welwyn Garden City, although we have flexible hybrid working patterns.

We use smart tools to stay connected and reduce travel; some travel and overnights may be required.

Please read the Candidate / Additional Information Pack for information. Any queries, contact leigh.bradley@environment-agency.gov.uk or southeastresourcing@environment-agency.gov.uk.

Applications are “blind” assessed using only your answers to the competency questions.

Interviews are likely to be held in person at our Welwyn Garden City office in March.

If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.

Achieves Results
Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and
resources to ensure timely achievement
of results.

Question: Describe a time when you were asked to complete a piece of work at very short notice, how did you ensure you were successful? What tools and systems did you use to manage your workload and meet deadlines?
Focuses on Customers and Partners
Description: Addresses the needs of internal and external customers, provides rapid and
effective responses.

Question: Please provide an example to show how you balance the needs of your customers (this could also include colleagues) to ensure you deliver a professional and timely service.
Works in Teams
Description: Works co-operatively as part of a team to achieve common goals.

Question: As well as supporting your specified members of the Area Leadership Team you will be managing cover for your colleagues in their absence. How would you go about keeping updated on the relevant needs/concerns of the Area Leadership Team members you do not have frequent contact with?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.