Regulatory Officer 2 - Waste Shipments - 32914

Regulatory Officer 2 - Waste Shipments - 32914
4
East Midlands, East of England, South East, South West, West Midlands
Bedford , Birmingham , Brampton , Bristol , Ely , Ipswich , Kettering , Kidderminster , Norwich , Peterborough , Reading , Wallingford , Welwyn Garden City , West Malling
Staff Grade 3
Permanent
Operational Delivery
Full Time, Part Time, Other
£29,751

15/02/2026, 23:55 hours

ER03 Job Family Role Profile Environment & Regulation, Grade 3

Basic Check

Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.  
 
The Regulatory Officer role will be based in Waste Shipments within Environmental Markets and Regulation. We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country.  
 
As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’.  
 
You will be supporting with planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, driving England’s circular economy.   
 
Find out more about our wider team here - https://www.youtube.com/watch?v=zJ7fCgRW5SM 

  
As a Regulatory Officer, you will:  
 
Use a team email inbox and be the first point of contact for the team.   
 
Communicate regularly with customers and stakeholders, answering technical queries and finding solutions to problems.  
 
provide a comprehensive support service to the team, ensuring efficient systems are in place to maximise the effective use of team’s time.  
 
Support the collation, analysis and basic reporting of data.  
 
Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.   
 
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role. 

Waste Markets and Shipments is a supportive and inclusive department that encourages our teams’ health, safety, wellbeing, and development. We aim to improve the quality of recycling, ensuring waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance, and eliminating illegal activities.   
 

We are looking for applicants who can demonstrate:  

  • Excellent customer service skills and the ability to build and maintain relationships with both internal and external customers.   
  • Answer customer queries, convey technical information and solve problems.   
  • Excellent communication skills, both written and verbal with an innovation to embrace virtual communication technology.  
  • Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.  
  • Flexible and adaptable to change.  
  • Competent use of Microsoft Office and Excel are essential.   
  • Confidence in handing large quantities of data and sound attention to detail.  
  • Enthusiastic about working collaboratively with colleagues towards common goals.  
  • Experience of working with customers to achieve compliance with regulatory requirements is desirable but not essential.  

Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed.  

We offer an attractive and competitive benefits package including:   
 
A fantastic pension scheme, competitive salary, flexible working and a starting annual leave allowance of 25 days plus bank holidays (pro rata). For more information please see the candidate pack.   
 
Interviews for the Regulatory Officer role are expected to take place in between 9th and 20th march in Reading or Birmingham. 
 
You will need to be comfortable with working in a dispersed team. The Environment Agency utilise a hybrid working approach, including office and home working.  
 
We may use the outcomes from this recruitment for future vacancies within the next 12 months.  
For an informal discussion please contact Mark Bowhay mark.bowhay@environment-agency.gov.uk.   
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and
resources to ensure timely achievement of results.

Tell me about a time you had multiple high-priority tasks with conflicting deadlines .
Focuses on Customers and Partners
Addresses the needs of internal and
external customers, provides rapid and
effective responses.

Describe a time when you have provided good customer service to internal or external customer.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately, and persuasively through speech and writing.

Please give us an example of when you have communicated complex information and how you tailored your communication style to a specific individual or situation?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.