Customer & Engagement Officer - 11202

1
South East
Wallingford
Red Kite House
Staff Grade 3
Fixed Term
Full Time
Administration / Corporate Support
£22,792 pro rata
In this role you will be responsible for logging, tracking and responding to customer enquiries and requests for information. These enquiries can include data requests, questions about our work, customer complaints and Environmental Information Regulation/Freedom of Information requests.

Day to day you will be in regular contact with members of the public and external organisations and will work closely with the team and all other parts of the business to ensure we meet our customer service commitments.
The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the Thames area. We manage a diverse range of requests from active and informed customers. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
You will have excellent written and verbal communication skills and be highly organised and flexible. You are able to self manage and prioritise workloads and have experience of working with a range of internal and external customers.
You will have good administrative skills with experience of managing customer enquiries and data requests.

You will have excellent interpersonal skills and be familiar with our customer service commitment.

You will be confident at engaging with customers and staff over the phone or in person and be able to adapt your behaviour to different situations and people
This position will be based in our office in Wallingford in Oxfordshire.

For further details about the role please contact Sarah Patterson on 020 302 54723 or by email at sarah.patterson@environment-agency.gov.uk

30/06/2019, 23:55 hours

Basic Check
1 year
Focuses on Customers and Partners
Give an example of when you have had to balance the needs of a number of different customers.
Communicates Effectively
Give an example of when you have had to work hard to understand what your customer wanted from you.
Data and Information Management
Give an example of when you have been responsible for producing data or information.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.