Casework Programme Assistant G2 - 17860
1
National
Various
Various
Staff Grade 2
Permanent
Full Time, Part Time/Job Share
Administration / Corporate Support, Health and Safety, Human Resources, Information Technology
£19,517 pro-rata
Following a successful 2 year pilot scheme the Complex Review & Support Team (CRST) is now looking to recruit permanently within the team. The CRST is a knowledgeable and experienced team dealing with sensitive investigations contributing to our strategic priority to ensure the health safety and well-being of our staff.
This role will primarily be focusing on providing administrative support and co-ordination services which are necessary so the investigations the team are involved with run smoothly and efficiently. Duties will include data base maintenance, preparation of reports and note taking where this role cannot be fulfilled by local staff.
You will contribute to the smooth running of the team ensuring primary objectives are effectively supported by providing sound business administration activities. You will need to be able to organise and prioritise your own workload but show flexibility if the situation demands it.
You will be asked to contribute to the delivery and operation of databases and systems to inform the teams’ mission of ‘continuous improvement’.
This role will primarily be focusing on providing administrative support and co-ordination services which are necessary so the investigations the team are involved with run smoothly and efficiently. Duties will include data base maintenance, preparation of reports and note taking where this role cannot be fulfilled by local staff.
You will contribute to the smooth running of the team ensuring primary objectives are effectively supported by providing sound business administration activities. You will need to be able to organise and prioritise your own workload but show flexibility if the situation demands it.
You will be asked to contribute to the delivery and operation of databases and systems to inform the teams’ mission of ‘continuous improvement’.
The Complex Review & Support Team sits within the Health Safety & Well-being department. You’ll be part of a diverse team with varied experiences/backgrounds/approaches. It is a national team with members dispersed around the country responding to employee relations casework across the business. The team are passionate and committed about helping people to create a positive, fair, supportive and inclusive culture throughout the organisation; putting people’s well-being at the heart of the HR processes.
We’re looking for transferable skills/emotional intelligence and personal resilience/a collaborative attitude and a commitment to creating a fair/inclusive culture. We are a diverse team with varied experiences, backgrounds and approaches.
You will have:
• Strong administrative, organisational/planning skills
• Excellent noting skills with attention to detail
• Team working attributes
• Confidence to work with staff at all levels and build wide networks across the business
• Good written /verbal communication skills
• Ability to work independently and prioritise your own workload
• Able to effectively capture data and key performance indicators from cases and other team activities, which will involve monitoring internal resources to ensure progress is in line with plans as well as escalating any issues when necessary
• IT skills to manage data/information and collate reports/statements from across the business to support the investigations.
Experience of working in a dispersed team is desirable, but not essential
You will have:
• Strong administrative, organisational/planning skills
• Excellent noting skills with attention to detail
• Team working attributes
• Confidence to work with staff at all levels and build wide networks across the business
• Good written /verbal communication skills
• Ability to work independently and prioritise your own workload
• Able to effectively capture data and key performance indicators from cases and other team activities, which will involve monitoring internal resources to ensure progress is in line with plans as well as escalating any issues when necessary
• IT skills to manage data/information and collate reports/statements from across the business to support the investigations.
Experience of working in a dispersed team is desirable, but not essential
Interviews will be held remotely via MS Teams and are planned for the week commencing 28th June 2021.
For further information, please download the candidate pack.
We encourage you to get in touch for an informal chat and further background of this role: contact Roy Mantas on 07767478219, roy.mantas@environment-agency.gov.uk
For further information, please download the candidate pack.
We encourage you to get in touch for an informal chat and further background of this role: contact Roy Mantas on 07767478219, roy.mantas@environment-agency.gov.uk
16/06/2021, 23:55 hours
Basic Check
Communicates Effectively
PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.
Clear communication is essential in this role as you will be required to request and collate large quantities of information in various forms, much of which will be sensitive.
What do you think effective communication looks and feels like? Give an example of a time when you've used different communication methods to get your message across.
We recommend using the STAR technique.
Clear communication is essential in this role as you will be required to request and collate large quantities of information in various forms, much of which will be sensitive.
What do you think effective communication looks and feels like? Give an example of a time when you've used different communication methods to get your message across.
Achieves Results
PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.
How do you prioritise and organise tasks.
Give an example of some results you feel proud of having achieved and in the face of challenges.
We recommend using the STAR technique.
How do you prioritise and organise tasks.
Give an example of some results you feel proud of having achieved and in the face of challenges.
Focuses on Efficiency, Innovation and Quality
PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.
How do you ensure your own work is accurate, timely and right the first time?
Describe an example of when you've had to ensure the accuracy of the work being asked for and when mistakes have occurred how you have owned responsibility for correcting it?
• What techniques did you employ?
• What were the challenges?
• Would you do anything differently?
We recommend using the STAR technique.
How do you ensure your own work is accurate, timely and right the first time?
Describe an example of when you've had to ensure the accuracy of the work being asked for and when mistakes have occurred how you have owned responsibility for correcting it?
• What techniques did you employ?
• What were the challenges?
• Would you do anything differently?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.