Permitting Support Adviser - 17849
2
Yorkshire and the Humber
Sheffield
Quadrant Two
Staff Grade 2
Permanent
Full Time
Operational Delivery
£19,517
Do you want to create a better place for people and wildlife while providing excellent communication skills and a strong ability to handle multiple data sources?
Can you consistently provide high-levels of accurate support to technical officers for complex permits as well as determining low-risk permits from start to finish independently?
An exciting opportunity has arisen for an enthusiastic individual, with outstanding customer service skills, to join the National Permitting Centre as a Permitting Support Advisor based in Sheffield.
You will work within a skilled team to manage incoming permit applications and provide support to customers and partners throughout the determination process.
You will need to be committed to providing an efficient customer focused service and the enthusiasm and willingness to commit to personal development and training to maintain your technical knowledge.
Can you consistently provide high-levels of accurate support to technical officers for complex permits as well as determining low-risk permits from start to finish independently?
An exciting opportunity has arisen for an enthusiastic individual, with outstanding customer service skills, to join the National Permitting Centre as a Permitting Support Advisor based in Sheffield.
You will work within a skilled team to manage incoming permit applications and provide support to customers and partners throughout the determination process.
You will need to be committed to providing an efficient customer focused service and the enthusiasm and willingness to commit to personal development and training to maintain your technical knowledge.
You will be joining a team within the Permitting Support Centre in Sheffield. We provide an administrative support service to the National Permitting Service and determine a range of permit applications from different regimes, ensuring environmental protection whilst enabling businesses to operate. We receive 12,000+ applications covering Environmental Permits and Water Resources regulations. The Teams ensure work is completed within our customer charter and that customers are kept informed of the progress of their application(s).
You should be able to demonstrate;
A high level of competency using a range of communication methods to understand our different customer needs and provide information clearly and concisely to both customers and internal partners.
The delivery of high quality work, managing your own workload and prioritising tasks to meet tight timescales and national deadlines.
You should have excellent IT skills and experience of using Microsoft Word, Excel, and Outlook.
Basic educational requirements – GCSE level equivalent.
A high level of competency using a range of communication methods to understand our different customer needs and provide information clearly and concisely to both customers and internal partners.
The delivery of high quality work, managing your own workload and prioritising tasks to meet tight timescales and national deadlines.
You should have excellent IT skills and experience of using Microsoft Word, Excel, and Outlook.
Basic educational requirements – GCSE level equivalent.
Please Note: Interviews will take place mid-June.
For Further information please contact: Adam Hollis
Adam.Hollis@environment-agency.gov.uk
phone: +44 20771 40973
For Further information please contact: Adam Hollis
Adam.Hollis@environment-agency.gov.uk
phone: +44 20771 40973
18/06/2021, 23:55 hours
Basic Check
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and resources to ensure timely achievement of results
Prioritises and organises tasks and resources to ensure timely achievement of results
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.