Customer & Engagement Officer Apprenticeship - 17737
1
East Midlands
Nottingham
Trentside Offices
Staff Grade 3
Apprenticeship
Full Time
Administration / Corporate Support
£19,170
If you are serious about protecting the environment, enjoy helping people and want a job that could lead to a great career, this role could be for you.
We are looking for individuals to deliver an excellent service to our customers, who may be members of the public or businesses and industry. The role will be to provide information and answer questions on all environment matters as well as processing Freedom of information requests. The role also involves administration duties to support various teams across the business.
Successful candidates will work alongside experienced colleagues as a Customer & Engagement Officer responding to the variety of calls and enquiries we receive in the East Midlands area. Whilst doing so you’ll learn about all aspects of the Environment Agency and the different career paths that are available.
We are looking for individuals to deliver an excellent service to our customers, who may be members of the public or businesses and industry. The role will be to provide information and answer questions on all environment matters as well as processing Freedom of information requests. The role also involves administration duties to support various teams across the business.
Successful candidates will work alongside experienced colleagues as a Customer & Engagement Officer responding to the variety of calls and enquiries we receive in the East Midlands area. Whilst doing so you’ll learn about all aspects of the Environment Agency and the different career paths that are available.
The Customers & Engagement team are a friendly and busy team who work across all departments and teams in the area. We support the delivery of key messages and deliver great customer service to the East Midlands area.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
Previous experience of working directly with customers would be preferable but is not essential. What is essential is that you have good communication skills, a positive attitude and are genuinely committed to obtaining an apprenticeship qualification.
Please see the candidate pack for eligibility to complete the apprenticeship.
Please see the candidate pack for eligibility to complete the apprenticeship.
Please see the candidate pack for more information.
This role is office based and will work with the rest of the Customers and Engagement team at Trentside Office in Nottingham. There may be very occasional travel to other Environment Agency offices.
For more information or an informal chat about the role, please contact Zoe Sutton, Customers and Engagement Team Leader on 07818 584194 or by email to Zoe.Sutton@environment-agency.gov.uk
Incident Management is important in East Midlands, we encourage everyone to have an active incident role.
This role is office based and will work with the rest of the Customers and Engagement team at Trentside Office in Nottingham. There may be very occasional travel to other Environment Agency offices.
For more information or an informal chat about the role, please contact Zoe Sutton, Customers and Engagement Team Leader on 07818 584194 or by email to Zoe.Sutton@environment-agency.gov.uk
Incident Management is important in East Midlands, we encourage everyone to have an active incident role.
13/06/2021, 23:55 hours
Basic Check
Permanent
Communicates Effectively
What communication skills do you have that would benefit this role?
Focuses on Customers and Partners
A large part of the role involves dealing with external customers. What does good customer service mean to you and how do you deliver it?
Works in Teams
What qualities do you think you bring to a team and what have you done to build good working relationships within a team?
Influences and Persuades Others
When have you influenced a decision to take a course of action that they wouldn't have normally taken?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.