Water Quality Billing Administrator - 25412

2
East Midlands, North East, North West, West Midlands, Yorkshire and the Humber
Birmingham , Leeds , Rotherham , Sheffield , Warrington
Staff Grade 3
Permanent
Full Time, Part Time/Job Share
Administration / Corporate Support
£25,042
This is permanent post in our Water Quality charges team. Joining this crucial area of the business, you will work as part of a dynamic team to secure in excess of £67m of income through annual subsistence charges. This enables us to effectively regulate permitted discharges to the environment, support economic growth and create a better place for people and wildlife.

We are looking for an enthusiastic, motivated and confident person to join our dispersed team. This is a technical administration role focused on ensuring accurate subsistence charges are raised for water discharge and groundwater activity permits. This involves interpreting key details in permit documents and ensuring that our charging systems are correctly updated. The workload is driven by permits being issued by our National Permitting Service, as well as queries from customers, and data quality audits.
Principal Accountabilities:
• Ensure customers are billed correctly for subsistence charges relating to their permits,
• Liaison with outsourced finance services (SSCL), National Permitting, other internal teams and customers,
• Provide a comprehensive administrative support service ensuring processes are followed, and improved over time
• Take a one team approach to workload management
• Work within financial rules, controls and processes
You will be joining a dispersed, high performing and supportive team, focused on providing a professional billing service to our charge paying customers. We are currently working in a hybrid manor between home and office. Travel will be required for training and attending meetings
You will have
• excellent information and data analysis and interpretation skills.
• a proven ability to solve technical problems by considering different methods within the guidance of defined procedures and frameworks.
• a keen attention to detail, capable of delivering to a high standard and taking personal responsibility for your work.
• excellent written and verbal communication skills to enable frequent contact with internal and external customers.
• demonstrable experience in using various IT applications (Word, Excel and database management)
You will be part of a diverse and inclusive organisation which takes pride in welcoming applicants from all sections of the community.

For further information, please contact Rachael Noon, Water Quality Billing Manager, Rachael.noon@environment-agency.gov.uk 07341 125871

PLEASE NOTE: Your answers to the capability questions in your application will be used for interview selection - please draw out your skills and experience in your response. A copy of our EA capability dictionary can be viewed by searching online using any web browser.

27/01/2023, 23:55 hours

Basic Check
Achieves Results
Please tell us about a time when you have had to deliver a high standard of work under significant pressure. We would like you to tell us about the task and circumstances. How did you organise and prioritise your work to ensure the best outcome?

You may find it helpful to research the STAR approach when formulating your response.
Focuses on Customers and Partners
Please provide an example of when you have worked with internal and external partners. Delivering excellent customer services, whilst ensuring the businesses needs were met.

You may find it helpful to research the STAR approach when formulating your response.
Works in Teams
Please provide an example of how you have worked either within your own team or with other teams to achieve a common goal, what was the role you played and how did working co-operatively improve the outcome.

You may find it helpful to research the STAR approach when formulating your response.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.