Customers and Engagement Officer - 6870
1
East of England
Brampton
Brampton Office
Team Member 3
Permanent
Full Time, Part Time/Job Share
Contact Centre
£20,266
This role is crucial to support our public service reputation across the East Anglia Area. You'll be on the frontline of championing great customer service to ensure that people find us easy to do business with and that we get it right first time more often. You’ll be working closely with colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don’t).
We are looking to fill this position on a full time basis but the diverse nature of the role means it can be easily job-shared. We support flexible working and welcome applications from candidates who work part time.
We are looking to fill this position on a full time basis but the diverse nature of the role means it can be easily job-shared. We support flexible working and welcome applications from candidates who work part time.
The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the east Anglia area. We manage a diverse range of requests from active and informed customers. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
• the ability to communicate effectively in writing and in person;
• excellent organisation and influencing skills;
• proven customer skills;
• the ability to work unsupervised and as part of a team;
• the ability to work flexibly, manage your own workload and meet tight deadlines;
• an understanding of, or interest in the natural environment
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage.
Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel.
• excellent organisation and influencing skills;
• proven customer skills;
• the ability to work unsupervised and as part of a team;
• the ability to work flexibly, manage your own workload and meet tight deadlines;
• an understanding of, or interest in the natural environment
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage.
Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel.
Closing date: 12th November 2017 at 23:55 hours
Hours of work: 37 hours per week.
Occasional travel to the different offices across the Area will be expected. A full UK driving licence is required.
Some standby and on-call work may be required. You'll also be required to take part in incident response. Your line manager will confirm the specific arrangements with you depending on your role.
You can download the candidate pack for more information about the role and application process.
For further details please contact Gemma Cooper on 0203 02 51840
Hours of work: 37 hours per week.
Occasional travel to the different offices across the Area will be expected. A full UK driving licence is required.
Some standby and on-call work may be required. You'll also be required to take part in incident response. Your line manager will confirm the specific arrangements with you depending on your role.
You can download the candidate pack for more information about the role and application process.
For further details please contact Gemma Cooper on 0203 02 51840
30/10/2017, 23:55 hours
Basic Check
Focuses on Customers and Partners
Recognises the concept of both internal and external customers and treats both equally well. Identifies and addresses the needs of customers, delivering what is promised and ensuring they are satisfied with the outcomes.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Works in Teams
Works co-operatively as part of a team to achieve common goals.
Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.