Regulatory Officer 2 - Waste Regimes Operational Services (WROS) - 19815
9
Yorkshire and the Humber
Sheffield
Quadrant Two
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support
£23,963
2 Permanent and 5 x 2 year fixed term roles in the Producer Responsibility Regulatory Service (PRRS): the team deliver regulatory activities under the Batteries, Waste Electrical & Electronic Equipment (WEEE) and Packaging regimes and carry out compliance and enforcement activities in relation to Producer Responsibility.
The Waste Regimes Operational Services (WROS) department was established in April 2019 following a restructure of our frontline delivery of non-site based waste regimes. It consists of experienced and knowledgeable Regulatory Officers/Senior Technical Officers in Pan Area Teams and National regime teams.
We need individuals to demonstrate the following:
• excellent customer service skills, both internal and external;
• excellent communication skills, both written and verbal with the ability to embrace new tools and apps to encourage virtual communication;
• flexible and adaptable to change;
• ability to support the collection, assessment, reporting and saving of complex data in line with internal guidelines;
• competent use of Microsoft Office and Excel are essential;
• excellent time management, and interpersonal skills;
• working co-operatively as part of a team to achieve common goals;
• organisation and planning skills to deliver multiple work activities with varying deadlines;
• excellent customer service skills, both internal and external;
• excellent communication skills, both written and verbal with the ability to embrace new tools and apps to encourage virtual communication;
• flexible and adaptable to change;
• ability to support the collection, assessment, reporting and saving of complex data in line with internal guidelines;
• competent use of Microsoft Office and Excel are essential;
• excellent time management, and interpersonal skills;
• working co-operatively as part of a team to achieve common goals;
• organisation and planning skills to deliver multiple work activities with varying deadlines;
Office base is flexible and flexitime scheme is available. You will need to be comfortable with working in a dispersed team. Some national travel and overnight stays may be required.
Interviews will be undertaken via Microsoft Teams week commencing November 22nd 2021
Applications and interviews are competency based. The interview may include an assessment.
We may use the outcome of this recruitment to fill any future vacancies that arise at this grade within 6 months of the interview.
Contact Cath Kilgallon on 07584003330 or via email cath.kilgallon@environment-agency.gov.uk, Luke Sutton on 02084749230 or via email luke.sutton@environment-agency.gov.uk for advice about the recruitment process and further information on the role.
Interviews will be undertaken via Microsoft Teams week commencing November 22nd 2021
Applications and interviews are competency based. The interview may include an assessment.
We may use the outcome of this recruitment to fill any future vacancies that arise at this grade within 6 months of the interview.
Contact Cath Kilgallon on 07584003330 or via email cath.kilgallon@environment-agency.gov.uk, Luke Sutton on 02084749230 or via email luke.sutton@environment-agency.gov.uk for advice about the recruitment process and further information on the role.
02/11/2021, 23:55 hours
Basic Check
Communicates Effectively
Capability definition Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Q. Describe a time when you have had to use multiple communication methods to deliver a message? (What was the message? What communication methods did you use? What was the outcome? How did you know the message had been delivered?)
Q. Describe a time when you have had to use multiple communication methods to deliver a message? (What was the message? What communication methods did you use? What was the outcome? How did you know the message had been delivered?)
Manages Self
Capability definition Has full awareness of own strengths, weaknesses, impact and approach. Effectively organises self and takes personal responsibility for own role in the Environment Agency.
Q. Describe a time where you took personal responsibility to deliver activities assigned to you with conflicting deadlines? (What was the situation? How did you prioritise? What tools do you use? How did you deal with any setbacks? What was the outcome?)
Q. Describe a time where you took personal responsibility to deliver activities assigned to you with conflicting deadlines? (What was the situation? How did you prioritise? What tools do you use? How did you deal with any setbacks? What was the outcome?)
Focuses on Customers and Partners
Capability definition: Addresses the needs of internal and external customers, provides rapid and effective responses.
Q. Describe a time when you have gone out of your way to deliver a high level of customer service. (What was the situation? What action did you take? How did you go out of the way? What was the outcome?)
Q. Describe a time when you have gone out of your way to deliver a high level of customer service. (What was the situation? What action did you take? How did you go out of the way? What was the outcome?)
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.