Midlands Delivery Manager - 19804
1
East Midlands, West Midlands
Birmingham , Kettering , Lincoln , Nottingham , Peterborough , Shrewsbury , Solihull
Various
Staff Grade 7
Permanent
Full Time
Programme and Project Management
£58,174
The role of Delivery Manager provides an exciting opportunity to lead an integrated team through business and cultural change, driving our aspirations to be exemplar in asset and programme management and tackling the impact of climate change. As part of a collaborative team, you’ll be involved in award-winning work where you will be working closely with others across the Environment Agency, the wider Defra group, statutory bodies, our supply partners, businesses and communities, leaving a valuable legacy for the future.
Through our ‘Next Generation Supplier Arrangement’ programme we have implemented a commercial framework that brings together collaborative arrangements with our suppliers. In establishing geographically based collaborative delivery hubs we have integrated teams from across the Environment Agency (EA) and our suppliers to manage, design and construct programmes of work on infrastructure assets. Further development of our new ways of working will enable a greater opportunity to innovate, optimise resources, drive shared ambition and outcomes and put sustainability at the heart of everything we do.
In this role you will be a leader at the forefront of programme delivery, accountable for the performance of Programme and Contract Management services, leading and facilitating collaborative working between our suppliers and EA teams.
Through our ‘Next Generation Supplier Arrangement’ programme we have implemented a commercial framework that brings together collaborative arrangements with our suppliers. In establishing geographically based collaborative delivery hubs we have integrated teams from across the Environment Agency (EA) and our suppliers to manage, design and construct programmes of work on infrastructure assets. Further development of our new ways of working will enable a greater opportunity to innovate, optimise resources, drive shared ambition and outcomes and put sustainability at the heart of everything we do.
In this role you will be a leader at the forefront of programme delivery, accountable for the performance of Programme and Contract Management services, leading and facilitating collaborative working between our suppliers and EA teams.
You will join the Programme and Contract Management Team co-locating with teams from across the Environment Agency (EA) and our supplier delivery partners in one of 6 geographical locations.
You will directly lead dispersed teams of typically between 50-100 staff specialising in Programme, Project and Contract Management disciplines across a delivery hub that covers 2-3 Areas. In your role you will enable the successful delivery of a programme of works, c£100m per annum.
You will directly lead dispersed teams of typically between 50-100 staff specialising in Programme, Project and Contract Management disciplines across a delivery hub that covers 2-3 Areas. In your role you will enable the successful delivery of a programme of works, c£100m per annum.
Firstly and foremost you will be an experienced leader with proven track record of delivering significant and complex programmes of work in collaboration with others; harnessing the skills of others, promoting innovation and driving improved performance and continuous improvement. Ideally this will have been in an infrastructure asset environment where you can demonstrate strong commercial acumen having developed effective and trusting client and supply partner relationships.
As collaborative leader and role model you will be a skilled communicator with the ability to influence others to move towards a common vision or goal.
With collaborative working at the heart of our new approach to delivery, you will be able to demonstrate your ability to lead and coach others through cultural and business change to deliver expected programme outcomes and benefits.
As collaborative leader and role model you will be a skilled communicator with the ability to influence others to move towards a common vision or goal.
With collaborative working at the heart of our new approach to delivery, you will be able to demonstrate your ability to lead and coach others through cultural and business change to deliver expected programme outcomes and benefits.
Working with a wide range of stakeholder groups, you will be required to co-locate and work at other Environment Agency and delivery partner offices across the Delivery Hub.
Travel to other locations such as Birmingham/London may be required and include overnight stays.
When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.
Min Salary £58,174
For further information please contact:
Alice Mayne Deputy Director Major Projects & Programme Delivery: alice.mayne@environment-agency.gov.uk Mobile: 07584103891 Desk: 02030254936
CVs or other documents attached to your application will not be assessed for selection.
Interviews are anticipated to take place week commencing: 15th November 2021
Travel to other locations such as Birmingham/London may be required and include overnight stays.
When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.
Min Salary £58,174
For further information please contact:
Alice Mayne Deputy Director Major Projects & Programme Delivery: alice.mayne@environment-agency.gov.uk Mobile: 07584103891 Desk: 02030254936
CVs or other documents attached to your application will not be assessed for selection.
Interviews are anticipated to take place week commencing: 15th November 2021
31/10/2021, 23:55 hours
Basic Check
Leads People
Provides leadership that inspires and motivates others to achieve their personal goals and the goals of the Environment Agency
• Inspires the team through personal commitment, enthusiasm and by demonstrating personal accountability for their performance
• Builds a positive team spirit and identity by creating a shared vision, challenging negative attitudes, promoting co-operation and mutual support, encouraging excellence, celebrating success, and defending actions
• Acts as a role model for the conduct and actions expected of the team and an advocate for the environment agency’s vision, values, culture and policies
• Finds out what motivates people to enable them to perform at their best
• Engages and inspires the team with a meaningful translation of how their role enables the environment agency to achieve the local contribution, the corporate strategy and making it happen
• Encourages the team to identify measures that will improve performance and encourages a continuous improvement mind-set
• Motivates and enthuses a diverse range of people by adopting a flexible leadership style, adopting the most appropriate style for the situation and the people involved.
• Inspires the team through personal commitment, enthusiasm and by demonstrating personal accountability for their performance
• Builds a positive team spirit and identity by creating a shared vision, challenging negative attitudes, promoting co-operation and mutual support, encouraging excellence, celebrating success, and defending actions
• Acts as a role model for the conduct and actions expected of the team and an advocate for the environment agency’s vision, values, culture and policies
• Finds out what motivates people to enable them to perform at their best
• Engages and inspires the team with a meaningful translation of how their role enables the environment agency to achieve the local contribution, the corporate strategy and making it happen
• Encourages the team to identify measures that will improve performance and encourages a continuous improvement mind-set
• Motivates and enthuses a diverse range of people by adopting a flexible leadership style, adopting the most appropriate style for the situation and the people involved.
Builds and Sustains Relationships
• Builds a rapport and long-lasting relationships that helps deliver work and key outcomes
• Respects different views, cultures, values, opinions and the contributions that all colleagues make
• Makes an active effort to fit in and respect company norms (the “way we do things” in the agency)
• Balances team and personal interests for a win-win outcome
• Displays tact and diplomacy and builds rapport quickly, establishing needs and adapting own approach.
• Communicates honestly, openly and effectively with colleagues and external partners alike
• Openly identifies and challenges inappropriate behaviour or performance constructively and speaks out even when the message is unpopular.
• Handles people situations effectively; defuses anger, tension, focuses on issues and successfully addresses problems.
• Respects different views, cultures, values, opinions and the contributions that all colleagues make
• Makes an active effort to fit in and respect company norms (the “way we do things” in the agency)
• Balances team and personal interests for a win-win outcome
• Displays tact and diplomacy and builds rapport quickly, establishing needs and adapting own approach.
• Communicates honestly, openly and effectively with colleagues and external partners alike
• Openly identifies and challenges inappropriate behaviour or performance constructively and speaks out even when the message is unpopular.
• Handles people situations effectively; defuses anger, tension, focuses on issues and successfully addresses problems.
Delivering results
• Inspires the team to deliver results on time, to required standards and in line with organisational processes and procedures.
• Translates key performance indicators and the local contribution into a team work plan and individual objectives. Communicates this effectively to team and colleagues
• Assigns workload and resources to achieve plans in line with both business priorities and an accurate profile of the team’s capabilities
• Secures resources and orchestrates the activities of others to delivers results
• Successfully obtains others’ commitment to undertake work by gaining their acceptance and involvement
• Monitors progress against key performance indicators, providing timely support to address shortfalls
• Ensures the team gets the required data right first time, identifying causes of poor data and fixing or escalated appropriately
• Improves what is delivered by welcoming challenge and through constant process improvement
• Is flexible and manages conflicting demands in light of changing circumstances
• Achieves tangible results by delegating (with support) suitable responsibilities and by encouraging the team to take personal responsibility for their actions
• Uses a risk-based approach when prioritising activities and allocating resources
• Develops and manages budget (relevant to level of responsibility required by role), ensuring all environment agency processes and procedures are correctly followed
• Translates key performance indicators and the local contribution into a team work plan and individual objectives. Communicates this effectively to team and colleagues
• Assigns workload and resources to achieve plans in line with both business priorities and an accurate profile of the team’s capabilities
• Secures resources and orchestrates the activities of others to delivers results
• Successfully obtains others’ commitment to undertake work by gaining their acceptance and involvement
• Monitors progress against key performance indicators, providing timely support to address shortfalls
• Ensures the team gets the required data right first time, identifying causes of poor data and fixing or escalated appropriately
• Improves what is delivered by welcoming challenge and through constant process improvement
• Is flexible and manages conflicting demands in light of changing circumstances
• Achieves tangible results by delegating (with support) suitable responsibilities and by encouraging the team to take personal responsibility for their actions
• Uses a risk-based approach when prioritising activities and allocating resources
• Develops and manages budget (relevant to level of responsibility required by role), ensuring all environment agency processes and procedures are correctly followed
Focuses on Customers and Partners
• Addresses the needs of internal and external customers, provides rapid and effective responses
• Recognises the concept of both internal and external customers and treats both equally well.
• Identifies and addresses the needs of customers, delivering what is promised and ensuring that they are satisfied with the outcomes.
• Takes personal responsibility to meet customer needs; is polite, courteous and professional
• Ensures customers receive consistent and clear messages supported by accurate and timely information.
• Regularly monitors and measures customer satisfaction and looks for ways to improve customer service
• Anticipates and balances the needs of a range of customers with conflicting priorities.
• Keeps customers informed and manages expectations
• Handles complaints effectively, defuses anger and tension and resolves problems
• Recognises the concept of both internal and external customers and treats both equally well.
• Identifies and addresses the needs of customers, delivering what is promised and ensuring that they are satisfied with the outcomes.
• Takes personal responsibility to meet customer needs; is polite, courteous and professional
• Ensures customers receive consistent and clear messages supported by accurate and timely information.
• Regularly monitors and measures customer satisfaction and looks for ways to improve customer service
• Anticipates and balances the needs of a range of customers with conflicting priorities.
• Keeps customers informed and manages expectations
• Handles complaints effectively, defuses anger and tension and resolves problems
Focuses on Efficiency, Innovation and Quality
• Identifies and seizes the opportunity to create, introduce and implement new or improved methods, processes and without, compromising quality or accuracy
• Takes responsibility for the quality and timeliness of own work, admits errors when necessary and quickly takes action to rectify
• Demonstrates an ongoing concern to improve performance and increase efficiency.
• Checks and ensures the accuracy of information received and produces work that is right first time.
• Puts in place checks to ensure that plans and processes are being carried out to the required degree of accuracy.
• Actively seeks and implements opportunities to maximise efficiency and effectiveness of self and the team.
• Ensures that data and information are always delivered in an accurate, timely and legal manner.
• Proactively looks for better ways of doing things; learns from events and seeks to improve future performance.
• Takes responsibility for the quality and timeliness of own work, admits errors when necessary and quickly takes action to rectify
• Demonstrates an ongoing concern to improve performance and increase efficiency.
• Checks and ensures the accuracy of information received and produces work that is right first time.
• Puts in place checks to ensure that plans and processes are being carried out to the required degree of accuracy.
• Actively seeks and implements opportunities to maximise efficiency and effectiveness of self and the team.
• Ensures that data and information are always delivered in an accurate, timely and legal manner.
• Proactively looks for better ways of doing things; learns from events and seeks to improve future performance.
Full, clean driving licence.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.