Regulatory Officer 1 - Desk Based - 28618

All, Various
Various, All
Staff Grade 4
Full Time
Operational Delivery
Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.
The Regulatory Officer role will be based in International Waste Shipments (IWS) within Waste Regimes Operational Services (WROS) part of Operations Regulatory Services (ORS). We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country.

As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’.
You will be key to planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, to drive a circular economy.
Find out about our wider team here -

As an IWS Regulatory Officer, you will:
Guide, advise and support team members on policies and practices to help resolve issues.
Develop and further relationships with customers and stakeholders
Answer technical queries; interpret and diagnose problems and develop solutions.
Collate, analyse and use complex data to help make evidence-based decisions on regulation compliance.
Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.
Contribute to the development and improvement of processes, procedures, and operational instructions.
Undertake desk-based audit and enforcement work

Responding to incidents is a central part of what we do. You will be required to have an incident role and be available to respond to incidents or provide business continuity support during an incident. Full training and alternative working arrangements will be available to support you with your incident role. This may attract an additional payment.
Please see the candidate pack for further information.
WROS is a supportive and inclusive department that encourages our teams’ health, safety, wellbeing, and development. We aim to improve the quality of recycling and ensure waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance and eliminating illegal activities.
Key areas we regulate are: Packaging Waste, Waste Electrical and Electronic Equipment, Batteries and International Waste Shipments.
We are looking for applicants who can demonstrate:
• Excellent customer service and the ability to build and maintain relationships with internal and external customers.
• Answer customer queries, convey technical information and solve problems.
• Excellent communication skills, both written and verbal and able to embrace virtual communication technology.
• Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.
• Flexible and adaptable to change.
• Enthusiastic about working collaboratively with colleagues to solve complex technical issues and deliver outcomes.
• Ability to support and influence others to deliver key priorities.
• May be required to handle difficult / confrontational conversations.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all training and support needed to succeed.
We offer an attractive and competitive benefits package including:
A fantastic pension scheme, competitive salary, flexible working and a starting annual leave allowance of 25 days plus bank holidays (pro rata). For more information please see the candidate pack.
Interviews for the Regulatory Officer role are expected to take place in March. They will take place on MS Teams.
You will need to be comfortable with working in a dispersed team. The Environment Agency utilise a hybrid working approach, including office and home working. Some travelling for training and meetings in Sheffield and Warrington is expected.
We may use the outcomes from this recruitment for future vacancies within the next 6 months.
For an informal discussion please contact

05/03/2024, 23:55 hours

Basic Check
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Describe a time when you have demonstrated this competency
Takes Decisions and Solves Problems
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.

Describe a time when you have demonstrated this competency
Manages Self
Has full awareness of own strengths, weaknesses, impact and approach.
Effectively organises self and takes personal responsibility for own role in the Environment Agency.

Describe a time when you have demonstrated this competency
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.