Project Support Officer - 28591

East Midlands, East of England, South East
Ipswich , London, Norwich , Peterborough , Reading , Welwyn Garden City
Staff Grade 3
Full Time, Part Time/Job Share
Programme and Project Management
We are looking for Project Support Officers to support the delivery of exciting, innovative projects including flood risk management studies and schemes that reduce the risk of flooding to communities and enhance the environment.

You will give teams the support they need to do their jobs more effectively by assisting Project Managers on the delivery of their projects or completing office administrative tasks for the whole team. It’s a valued role with a diverse range of work across a wide range of projects, giving you an in-depth understanding of large-scale projects.

You will become involved in a range of activities such as handling and processing data, setting up new project workspaces, organising and taking meeting minutes, preparing notice of entry letters and public newsletters, ordering site signage, running reports, and accompanying Project Managers on site visits.

You’ll develop your interpersonal skills, building a network of relationships. You will learn how to apply EA legislation, policy and guidance and use your communication skills with landowners and local communities to agree land access and help at community meetings. As you grow in confidence, we’ll support your ambitions too, helping you use the experience as a springboard for your career. 

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
Each PCM hub is led by a Delivery Manager overseeing between 70-120 staff, supported by Programme Specialists, Programme Managers and Project Team Managers (PTM). Each PTM manages 8-15 Project Executives, Project Managers and Project Support Officers who manage the day-to-day delivery of projects within our flood & coastal erosion risk management programme using our framework suppliers. Other internal roles forming part of our integrated delivery teams include commercial, environmental, asset managers, financial, estates, and legal.
A Levels (or equivalent) are desirable. Subjects that may be particularly advantageous include maths/statistics, geography, English, environmental studies, business studies, economics and computer science.

Confidence in using MS Office.

Numeracy and report writing skills, analytical skills to solve problems, take responsibility and make decisions and data management.

Good organisational and planning skills essential.

This role interacts with many different contacts across the Environment Agency, so a background of working in a customer-facing environment, demonstrating good communication skills useful. You should be positive, enjoy helping colleagues and take pride in your work.

Some experience of working in a project environment useful.

Able to work under pressure, prioritising workload and meeting deadlines.
Benefits include generous pension provision and leave entitlement. Our flexible working supports a healthy work/life balance and offers numerous choices to accommodate the demands that personal commitments may present. Excellent training and learning opportunities are available, including personal and professional development.  

The role may require travel to project sites and project team meetings. Overnight stays may occasionally be necessary.  

Driving licence ideally required. Lease car is available where there is a clear business need. 

When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills. 

For further information contact 

Documents attached to your application will not be assessed for selection.  

Interviews likely commence start of April 2024

25/02/2024, 23:55 hours

Basic Check
Communicates Effectively
Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Question: Give an example of when you have had to tailor your communication style to a specific individual/situation.
Achieves Results
Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

Question: Give an example of when you prioritised your workload to ensure you achieve the results required in your role.
Data and Information Management
Description: Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.

Question: Describe a time when you were responsible for collating and reporting information.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.