Customers & Engagement Officer - 5083
1
South West, West Midlands
Fradley, Shrewsbury , Tewkesbury
Riversmeet House, Hafren House, Sentinel House
Staff Grade 4
Fixed Term
Full Time
Environment & Sustainability
£26,869 (pro-rata)
We are seeking an enthusiastic and driven individual who is passionate about making a difference.
Our Engagement Officers help teams to engage with customers, communities and partners.
They protect our reputation and ensure we give clear, consistent messages around sensitive and emotive issues.
You’ll be:
• working on multiple projects with a range of people internally and externally,
• advising teams across the business of engagement best practice,
• enabling, mentoring and coaching others to deliver outstanding customer focus,
• support the Area Manager and Area Leadership Team with MP engagement and executive correspondence,
• manage customer enquiries and complaints
Our Engagement Officers help teams to engage with customers, communities and partners.
They protect our reputation and ensure we give clear, consistent messages around sensitive and emotive issues.
You’ll be:
• working on multiple projects with a range of people internally and externally,
• advising teams across the business of engagement best practice,
• enabling, mentoring and coaching others to deliver outstanding customer focus,
• support the Area Manager and Area Leadership Team with MP engagement and executive correspondence,
• manage customer enquiries and complaints
You’ll be part of the fast paced, interesting and creative C&E Team where no two days are the same.
The team work internally and externally to support and deliver outstanding customer service, stakeholder management, and engagement across our business.
The team plays an important role in managing external relationships that are essential to our reputation and business delivery and in providing support and guidance to our area teams on communications and engagement best practice.
The team work internally and externally to support and deliver outstanding customer service, stakeholder management, and engagement across our business.
The team plays an important role in managing external relationships that are essential to our reputation and business delivery and in providing support and guidance to our area teams on communications and engagement best practice.
The ideal candidate will have:
• A positive, proactive, and hard-working attitude
• Excellent communication skills: able to produce high quality plain English engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external partners.
• Experience supporting and empowering a range of people to deliver successful outcomes
• Brilliant organisational and time management skills
• Experience of motivating and leading people into new ways of thinking and working
• Experience of coping well under pressure and responding to changing priorities
• Able to work effectively independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel, PowerPoint and Outlook
• A positive, proactive, and hard-working attitude
• Excellent communication skills: able to produce high quality plain English engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external partners.
• Experience supporting and empowering a range of people to deliver successful outcomes
• Brilliant organisational and time management skills
• Experience of motivating and leading people into new ways of thinking and working
• Experience of coping well under pressure and responding to changing priorities
• Able to work effectively independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel, PowerPoint and Outlook
Closing Date: 28th May 2017 at 23:55 hours
If you have any questions, please contact Grace Martin, Customers & Engagement Team Leader, on grace.martin@environment-agency.gov.uk or 0208 474 5416.
This post is a fixed term contract until December 2018.
This post can be based at Tewkesbury, Shrewsbury or Lichfield. The post holder will be expected to travel within the West Midlands for project work.
We have a strong incident management culture. The post holder will be given excellent training and be expected to have an active incident management role.
If you have any questions, please contact Grace Martin, Customers & Engagement Team Leader, on grace.martin@environment-agency.gov.uk or 0208 474 5416.
This post is a fixed term contract until December 2018.
This post can be based at Tewkesbury, Shrewsbury or Lichfield. The post holder will be expected to travel within the West Midlands for project work.
We have a strong incident management culture. The post holder will be given excellent training and be expected to have an active incident management role.
28/05/2017, 23:55 hours
Basic Check
Fixed term until December 2018
Achieves Results
How did you navigate the most demanding and challenging time in your working life and what did you achieve as a result?
Coaches Others
In this role you’ll be working across the organisation upskilling, coaching, and mentoring people on their customer service and engagement techniques. Please tell us about how you have developed someone and what methods you used.
Focuses on Customers and Partners
This role will be working closely with a range of internal and external customers and be integral to the team which is the centre of excellence for customer service. Please tell us how you always provide outstanding customer service when working with a variety of people.
Driving license
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.