Customers and Engagement Officer - 19782
1
East of England, London
Welwyn Garden City
Alchemy, Bessemer Road, AL7 1HE
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support, Communications / Marketing, Knowledge & Information Management
£23,963
At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we make coming to work life enhancing too.
The Customers and Engagement team is crucial to the Environment Agency's public reputation across the Hertfordshire and North London Area.
You'll deliver a first class service so that our customers get their questions and requests for information dealt with and that we get it right first time, every time. You’ll work closely with the rest of the team to meet deadlines. You'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between!
The Customers and Engagement team is crucial to the Environment Agency's public reputation across the Hertfordshire and North London Area.
You'll deliver a first class service so that our customers get their questions and requests for information dealt with and that we get it right first time, every time. You’ll work closely with the rest of the team to meet deadlines. You'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between!
The Hertfordshire and North London Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the area. We manage a diverse range of requests from active and informed customers, including MPs. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
The ideal candidate will have:
• A positive, proactive, and hard-working attitude
• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
• A passion for protecting the environment
• Brilliant organisational and time management skills in order to cope with a reactive workload
• Experience of coping well under pressure and responding to changing priorities and tight deadlines
• The ability to work both independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel and Outlook
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage but is not essential.
• A positive, proactive, and hard-working attitude
• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
• A passion for protecting the environment
• Brilliant organisational and time management skills in order to cope with a reactive workload
• Experience of coping well under pressure and responding to changing priorities and tight deadlines
• The ability to work both independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel and Outlook
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage but is not essential.
For more information on the role please contact Matt Byrne via matt.byrne@environment-agency.gov.uk. Currently the team is home based, but you may in future be required to attend the office in Welwyn Garden City as part of your standard pattern of work.
31/10/2021, 23:55 hours
Basic Check
Focuses on Customers and Partners
In your view, what defines good customer service? Please provide an example of when you have delivered excellent customer service. What was the situation and what did you do?
Communicates Effectively
Please provide an example of when you have explained something complicated to someone with limited understanding of the subject. How did you go about it and how did you know they had understood the message?
Achieves Results
Please provide an example of when you were unable to meet a deadline or target. What did you do and what were the circumstances? What were the consequences of missing the deadline? What did you learn and is there anything you would do differently in the future?
Data and Information Management
Please provide an example of when you had to collect information from different sources to answer a question or to achieve a result. How did you go about it? How did you make sure you had the right information?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.