Correspondence Advisor - 33892

The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment.

Are you passionate about customer service and engagement? We're looking for motived self-starters who can join our fast-paced, high performing team of customer service and engagement professionals in order to enhance the reputation of Environment and Business (E&B) and the EA as a whole.

We have two posts available 1 x permanent and 1 x fixed term assignment contract until 31/03/2027

As a Correspondence Advisor in the E&B External Affairs Team, you will deliver continuous improvement in all aspects of customer service and will be responsible for handling complex and sensitive information requests, urgent Parliamentary Questions, Ministerial Briefings, and correspondence from senior leadership including the CEO and Chair.

The E&B directorate covers a wide range of activities, including regulation of water companies, water quality, fisheries and agriculture, waste, regulated industry and more.

The role is fast paced, varied and works closely with senior leadership to ensure we adhere to EA policy, provide excellent customer service, enhance our reputation, and put customers at the centre of decision making.

You'll collaborate to share good practice and ways of working, identifying opportunities for business improvement and work with colleagues in other areas to embed consistency in EA processes. 

You'll be expected to fulfil an incident management role to support us as a category 1 responder.  

You’ll join our Correspondence Team within External Affairs. We lead on correspondence for Environment and Business, from Executive briefings and MP correspondence to Environmental Information Requests.

We’re a dispersed team working with technical teams across the country.

We’re part of the Environment and Business Directorate. We promote a positive, inclusive, and supportive culture where everyone feels valued. We use evidence, expertise, engagement, and innovation to enhance and support delivery, influence policy, legislation, and secure resources. 

We are looking for someone with a strong understanding and experience of our responsibilities under EIR/FOI and a proven ability to write high quality correspondence and briefings. You must be able to balance your workload and deal with the fast paced, reactive nature of the job.  

Additionally, you should: 

• Have a good understanding of the work of the Environment Agency.  
• Be able to simplify complex information. 
• Have a good awareness of reputational and political risks.
• Beable to quickly build rapport and relationships at all levels.  
• Be able to troubleshoot tricky situations.  
• Have outstanding organisational and multi-tasking skills.  
• Have a positive attitude and ability to work independently to prioritise competing deadlines.  
• Have the ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. 

You’ll have a range of development opportunities and appropriate training will be provided.

You’ll have an EA Office base location, as a national role the working location is flexible / hybrid. 

We use smart tools to stay connected and reduce travel, however some travel and overnights may be required. 

Please read the Candidate / Additional Information Pack for information. Any queries, contact paul.ashton@environment-agency.gov.uk 
 
Applications are “blind” assessed using your answers to the competency questions. More information on how to answer competency questions can be found in the candidate pack.

 
Interviews will be held via MS Teams within two weeks of the closing date. 
 
If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.