Officer - Incident Management - Assurance and Improvements - 10773

South West, National
Bristol , Various
Horizon House, Various
Staff Grade 3
Full Time
Business Management & Improvement
We are the Environment Agency. On an average year we respond to around 25,000 incidents from floods, to waste fires, droughts to water pollution, as well as a number of incidents that impact our on business continuity. We work with other response agencies and communities to reduce the impacts of incidents on the natural environment, human health or property.

Ensuring that our staff are fully prepared and our services give our customers and partners the very best information and advice, to respond well when it matters, is the role of the Incident Management and Resilience (IM&R) department within our National Operations Directorate.

If you’re passionate about incidents, full of ideas about how we could improve our response and good at making changes happen here’s your chance to put that into practice.
This role sits in Incident Management and Resilience 'Service Management' who; set standards, assure delivery of outcomes, review learning from previous incidents and manage improvement programmes to ensure that our incident management service is performing well and our ambitions are met.

Your role will be part of a small nationally dispersed team and will focus on monitoring and reporting of performance information for incident management that helps tell us if we are meeting organisational standards.
A good level of literacy and numeracy is required.

Ability to exercise judgement in prioritisation and highlighting potential issues.

Confident to communicate with others within and outside of team.

Required to use standard IT packages such as Excel efficiently and able to learn specialised systems as required.

A self-starter and proactive in building productive working relationships with others as part of a dispersed team.

Experience or knowledge of incident management within the Environment Agency or one of its professional partners is not essential for this role but would be an advantage.

Passionate about the environment.

Please don't be put off applying if you don’t have a degree (or other qualification).
Closing Date: 27th May 2019 at 23:55 hours

The preferred location for this role will be Horizon House in Bristol. However other Environment Agency offices (subject to Facilities approval) will be considered depending on candidate experience.

Some travel and occasional overnight stays will be expected, as the team are dispersed across the country.

You’ll be expected to undertake an incident management role which will, on occasion, require you to work outside of office hours, you’ll get a choice of role and support and training to do it.

Interviews for shortlisted candidates will be expected to be held on 11/12 June in Bristol or London.

For further information please call Shelley Formstone on 0203 0257249 or email

27/05/2019, 23:55 hours

Basic Check
Achieves Results
Describe how you have delivered a complex or busy task successfully. Tell us about what goals you set at the beginning and why it was successful. What issues did you face and how did you overcome those?

Your examples do not have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique useful when answering this question.
Communicates Effectively
Describe how you have used a range of communication methods to present your views in a convincing way. Tell us about the audiences, what the messages were, how you communicated the messages and what you took into consideration to ensure each message landed well. How did you alter your communication style to suit each audience?

Your examples do not have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique useful when answering this question.
Data and Information Management
Data and evidence underpin all decisions in the Environment Agency and is vitally important to how we manage incidents successfully. This will be a key part of your role.

Please describe when you had to analyse and interpret data from a variety of sources into meaningful information that people could understand and make informed decisions?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.