Flood Risk Officer - PSO - G4 - 26651

Flood and Coastal Risk Management (FCRM) plays a huge part in the work that the Environment Agency does; helping to protect against flooding and minimising the risks caused by any floods that do occur. The work we do directly and in partnership with others reduces flood risk to communities in our Midlands Area.

In this role you will be:

- Be the first point of contact for customers enquiring about a permit, offering technical and practical advice.
- Completion of complex planning consultations for flood risk activities.
- Assist Senior Advisors with Project Management workloads.
- Co-ordinate responses to correspondence and enquiries, ensuring that customers receive responses within the agreed timeframe & assisting junior members of staff in this role.
- Facilitate effective working across the teams by maintaining and developing information storage and retrieval systems and keeping information up to date and readily accessible.

The role will be based at one of our West Midlands offices in Birmingham, Lichfield, Shrewsbury, or Tewkesbury. We promote a flexible working environment.

You will also enhance the Areas incident response capability by having an Incident Management role.

The Partnership and Strategic Overview (PSO) Team works with various partners including all Flood Risk Management Authorities and communities by providing advice for development proposals. We process permits for works and work closely with planners, to influence the location and design of new developments.

We compile and use the best available evidence through mapping/modelling and data work to inform our long-term plans and investment programmes for future flood schemes.

Through experience to date you will ideally be able to demonstrate some of the following:

• Ability to work on your own initiative and as part of a team to make decisions and achieve planned outcomes.
• Ability to develop and maintain good relationships with internal and external customers.
• Delivery of work by planning, tracking, gathering, and maintaining data/information.
• Good organisational skills and an ability to use MS Office.
• An understanding of the impact of flooding.

You’ll be part of a diverse and inclusive organisation which takes pride in welcoming applicants from all backgrounds. New starters in the Environment Agency are welcomed and given the training and support needed to succeed. The Environment Agency offers an extensive range of employee benefits For further information, please download the candidate pack.

For information on the vacancy please contact: Dave Edwards & Rob Lunt, PSO Team Leaders, on 07341868350 & 07747472122 or email on dave.edwards@environment-agency.gov.uk & rob.lunt@environment-agency.gov.uk.

Your answers to the capability questions will be used to determine interview selection and one of the capability questions will be used as an exercise within the actual interview.

You may be required to undertake occasional travel throughout the area. Therefore a full driving licence is desirable.

Describe a time when you have delivered a piece of work, setting high standards, meeting targets and prioritising and organising tasks to ensure timely and effective achievement of results.

Give an example of a occasion when you have had to actively sought an opportunity to make an improvement to an area of your work. How did you identify this improvement & why did you feel it necessary to make those improvements.

When in the past have you engaged with different groups of people in order to achieve excellent customer satisfaction. What different needs did these groups required & why did you choose to engage the way you did.

Tell us a time when you have worked successfully as part of a team to deliver a piece of work you were proud of. What was your role within this team. Were there any difficulties that had to be addressed & how did you confront those difficulties.

full UK driving licence is desirable