Technical Assistant - 20352
1
National
All
All
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support, Digital, Environment & Sustainability, Information Technology
£24,213
We’re looking for a Technical Assistant to provide National system and associated data support across Incident Management. You’ll help us collate and review data and be able to present it in a visual and easy to understand way. You'll follow and update guidance and be able to communicate with system users.
This is a diverse role in a growing team, within a growing department, so there are lots of exciting new developments and changes to get involved with. This role makes a meaningful difference to frontline incident response through supporting our incident systems that are critical to ensuring our colleagues have access to the right data in order to enable timely decisions that protect people and the environment.
Typical responsibilities will include:
• Running and producing reports – engaging with customers of our data to ensure we are meeting their needs and looking for opportunities to improve and innovate where possible
• Data entry, review and quality assurance
• Liaising with users to promote best practice and build networks
• Administrative support and co-ordination of information from multiple sources
• System maintenance, including configuration and change testing, as required
• Involvement with change/improvement projects, as required
This is a diverse role in a growing team, within a growing department, so there are lots of exciting new developments and changes to get involved with. This role makes a meaningful difference to frontline incident response through supporting our incident systems that are critical to ensuring our colleagues have access to the right data in order to enable timely decisions that protect people and the environment.
Typical responsibilities will include:
• Running and producing reports – engaging with customers of our data to ensure we are meeting their needs and looking for opportunities to improve and innovate where possible
• Data entry, review and quality assurance
• Liaising with users to promote best practice and build networks
• Administrative support and co-ordination of information from multiple sources
• System maintenance, including configuration and change testing, as required
• Involvement with change/improvement projects, as required
The role is within the Incident Systems team in Digital Services, part of Incident Management and Resilience. The Incident Systems team are responsible for managing and maintaining our key incident tools and the data held within them. The tools we currently look after include the Incident Management Toolbox, Electronic Roster Tool (ERT), National Incident Recording System (NIRS) and the Mutual Aid Tool (MAT). As National owners we provide expert advice and guidance in their use.
The successful candidate will:
• Have experience of manipulating and presenting data
• Be able to follow procedures, with a keen eye for detail
• Be flexible and adaptable to meet tight deadlines
• Be able to work independently with some supervision
• Have good communication skills, both oral and written
• Be very experienced in using Microsoft Excel. VBA skills would be desirable but not essential
• Have experience of manipulating and presenting data
• Be able to follow procedures, with a keen eye for detail
• Be flexible and adaptable to meet tight deadlines
• Be able to work independently with some supervision
• Have good communication skills, both oral and written
• Be very experienced in using Microsoft Excel. VBA skills would be desirable but not essential
For further information about this role, please contact Sarah Petchey (sarah.petchey@environment-agency.gov.uk or 07557 172897). Interviews will be carried out remotely on Microsoft Teams in early January 2022.
14/12/2021, 23:55 hours
Basic Check
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Focuses on Efficiency, Innovation and Quality
Identifies and seizes the opportunity to create, introduce and implement new or improved methods, processes and without, compromising quality or accuracy.
Data and Information Management
Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.