Technical Support Officer (Hinkley Point C Team) - 31852

Technical Support Officer (Hinkley Point C Team) - 31852
1
South West
Bridgwater , Chippenham
Staff Grade 3
Permanent
Operational Delivery
Full Time
£28,607

19/09/2025, 23:55 hours

Basic Check
In Wessex we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together.

It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.

We are offering an exciting opportunity to join Wessex Area’s Hinkley Point C (HPC) team as a Technical Assistant. This role supports our regulation of one of UK’s most complex and high-profile infrastructure projects, helping to ensure environmental protection and regulatory compliance throughout the construction of the new nuclear power station.

You’ll be part of a dynamic, multidisciplinary team working closely with technical specialists, regulatory officers, and external stakeholders.

Key responsibilities will include: -

-Providing administrative and technical support to the HPC regulatory team
-Managing & maintaining accurate records, data systems and document control
-Assisting in the coordination of site visits, inspections and stakeholder meetings
-Support the preparation of briefings, reports and technical summaries
-Track actions and ensure timely follow up to support regulatory compliance
The Hinkley Point C (HPC) team is responsible for regulating and overseeing the environmental aspects of the construction and future operation of the new nuclear power station at Hinkley Point in Somerset. This includes:- Regulating Environmental Permits covering water discharges and waste activities, reviewing monitoring data, engaging with stakeholders, responding to environmental incidents, providing technical advice and encouraging best practice to secure positive Environmental outcomes.
Skills required include:

• ability to work on their own initiative to set up and achieve tasks;
• proven good standard of customer service;
• competent in records management or an ability to learn what is needed;
• good communicating skills;
• good organising skills;
• high awareness of political and commercial sensitivity.

We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.
Responding to incidents is a central part of what we do. Please see the candidate pack for more information on how you can support this.

The role can be based at Rivers House, Bridgwater, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.

Interviews will be held on the week commencing 29th October 2025.

For more information about the role please contact Claire Brown, claire.brown2@environment-agency.gov.uk or Jon Ayers, jon.ayers@environment-agency.gov.uk.
Communicates Effectively
PLEASE NOTE: We do not accept CV's and your answer to the following question will be used for interview selection - please draw out your skills and experience in your response. Using the STAR technique (Situation, Task, Action Result) can help when formulating your answers.

Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Give an example of when you have had to explain complex technical information to a non-technical person.
• How did you approach this?
• What difficulties did you face and how did you overcome these?
• How did you ensure their understanding?
• What was the outcome?
Data and Information Management
PLEASE NOTE: We do not accept CV's and your answer to the following question will be used for interview selection - please draw out your skills and experience in your response. Using the STAR technique (Situation, Task, Action Result) can help when formulating your answers.

Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.

Give an example of when you have had to analyse and interpret data to present your findings to others.
• What was the situation?
• What forms of data did you use?
• How did you ensure the quality of the data?
• What was the outcome?
Focuses on Customers and Partners
PLEASE NOTE: We do not accept CV's and your answer to the following question will be used for interview selection - please draw out your skills and experience in your response. Using the STAR technique (Situation, Task, Action Result) can help when formulating your answers.

Addresses the needs of internal and external customers, provides rapid and effective response.

Describe a time when you have gone out of your way to deliver a high level of customer service?
• What was the situation?
• Why was this necessary?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.