Business Support Officer (Enforcement Digital Services) - 31712

Business Support Officer (Enforcement Digital Services) - 31712
1
National
All
Staff Grade 4
Permanent
Administration / Corporate Support, Project Delivery
Full Time, Part Time/Job Share, Compressed Hours
£33,000

14/09/2025, 23:55 hours

Basic Check
The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment.

We have an opportunity to join the new Enforcement Digital Services (EDS) Team to support the delivery of enforcement digital systems in the Compliance and Enforcement team within Future Regulation. We work closely with the Regulatory Services Programme, looking to transform how the Environment Agency regulates.

We are looking for a Business Support Officer (BSO) to support the EDS Team and allow us to function in an efficient, accurate, informed, and strategic way. This is a fairly new role, therefore there is scope to shape this role to make the best use of your skills and to meet the business needs. You will have opportunity to be involved in various work areas that enable you to develop and to expand your networks.

As BSO, your role will include:
• Creating and maintaining a ‘map’ of enforcement digital services including costs, support and key milestones
• Assisting in forward planning and establishing a ‘conveyor belt’ of upgrades or replacements for our enforcement digital services
• Liaising with relevant internal stakeholders across regimes to gather information and use this to help prioritise and shape our digital initiatives
• Support the transition of new enforcement IT systems to business as usual
• Extend our SharePoint Online presence to a wider EDS scope with pages and content, and keep them up to date
• Supporting the Service Owner and Product Manager including directly engaging on selected project support and delivery
• Additional tasks to support our Compliance and Enforcement Team Manager as appropriate
The role sits within the Future Regulation Compliance and Enforcement team which is under the Chief Regulator’s Group.
We’re a dispersed team and work with a wide range of technical and project experts across the country.
We’re part of the Environment and Business (E&B) Directorate. We promote a positive, inclusive, and supportive culture where everyone feels valued. We use evidence, expertise, engagement, and innovation to enhance and support delivery, influence policy, legislation, and secure resources.
We are looking for someone who holds relevant transferable skills and capabilities.

In your capability-based answers please demonstrate your:
• organisation skills and ability to prioritise and balance your workload effectively to support the team
• flexibility to adapt to changing priorities and work comfortably in a digitally agile, project-based environment
• can-do attitude with initiative and reliability to ensure that tasks are achieved
• attention to detail, conscientiousness, and diligence in completing tasks to a good standard
• interpersonal skills and ability to develop and maintain relationships with colleagues and partners in dispersed networks
• communication skills, both written and verbal, and ability to communicate confidently and professionally using different channels
• IT skills, including experience using Microsoft Office 365 applications

Experience in enforcement and using the EA’s enforcement-related systems is desirable.
You’ll have a range of development opportunities and appropriate training will be provided.
You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit. Appropriate training will be given.

#LI-DNI

You’ll have an EA Office base location; as a national role the working location is flexible / hybrid.

We use smart tools to stay connected and reduce travel, some travel and overnights may be required.

Please read the Candidate / Additional Information Pack for information. Any queries, contact Kristina.Dunning@environment-agency.gov.uk or Jonathan.Lees@environment-agency.gov.uk

Applications are “blind” assessed using your answers to the competency questions.

Interviews will be held via MS Teams within two weeks of the closing date.

If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

QUESTION: Please provide an example of a piece of work you have delivered to a high standard. Explain how you ensured you met those high standards and how you prioritised and organised your time or resources to ensure you achieved what was required in a timely manner.

If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

QUESTION: Give an example of a time where you have had to communicate with multiple different colleagues or partners. Explain how you approached the various people, ensured understanding, encouraged contribution, garnered agreement, etc (dependent upon your example).
Uses Initiative
Takes action before and/or beyond what is required, owning the outcome.

QUESTION: Describe an occasion when you have identified an opportunity to take action before or beyond what was required (maybe improving a process or solving a problem). Explain how you used your initiative and what you did to own the task/outcome and ensure that it was dealt with efficiently and effectively.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.