Barmby Barrage Controller - 13691
1
Yorkshire and the Humber
Beverley
Various
Staff Grade 3
Permanent
Full Time
Operational Delivery
£22,792
We are looking for an enthusiastic and motivated person to work both inside and outside in a customer facing environment. As Barrage and Lock keeper at Barmby barrage you will be responsible in the safe running and management of the barrage and Navigational lock.
Responsibilities include:
• Managing and regulating water levels
• Providing safe passage to boaters and managing activities on and around the lock site, associated structures and reach
• Assisting colleagues and customers with local expertise and knowledge to ensure effective management of the navigation of the river
• Looking after lock buildings, facilities and grounds to provide a safe and clean environment
• Providing a timely and effective service and response to incidents through a 24 hour duty rota.
• Maintaining and developing health & safety good practices
• Developing and maintaining a strong customer service and acting as an ambassador for the Environment Agency
• Liaising and working with professional partners
• Ensuring efficient record keeping and information storage
• Collecting customer payments including license sales and tolls, and reconciling and managing petty cash.
Responsibilities include:
• Managing and regulating water levels
• Providing safe passage to boaters and managing activities on and around the lock site, associated structures and reach
• Assisting colleagues and customers with local expertise and knowledge to ensure effective management of the navigation of the river
• Looking after lock buildings, facilities and grounds to provide a safe and clean environment
• Providing a timely and effective service and response to incidents through a 24 hour duty rota.
• Maintaining and developing health & safety good practices
• Developing and maintaining a strong customer service and acting as an ambassador for the Environment Agency
• Liaising and working with professional partners
• Ensuring efficient record keeping and information storage
• Collecting customer payments including license sales and tolls, and reconciling and managing petty cash.
The EA has responsibility to manage the barrage which holds back fresh River Derwent water from the saline River Ouse. By regulating the gates this allows the water company to abstract within its licence entitlement.
Additionally the Controller operates the lock so craft can move seamlessly through the structure. Our primary aim is to provide a first class service to our customers.
The role is based at Barmby Barrage and requires you to reside here.
Additionally the Controller operates the lock so craft can move seamlessly through the structure. Our primary aim is to provide a first class service to our customers.
The role is based at Barmby Barrage and requires you to reside here.
• Strong customer focus and communication skills particularly face to face and over the phone
• Well organised and methodical with attention to detail
• Able to prioritise and highlight potential issues
• Achieves results and delivers outcomes
• Able to use standard IT packages efficiently and to learn specialised systems
• A quick learner who can work effectively and efficiently on their own or as part of a team
• Able to swim
• Well organised and methodical with attention to detail
• Able to prioritise and highlight potential issues
• Achieves results and delivers outcomes
• Able to use standard IT packages efficiently and to learn specialised systems
• A quick learner who can work effectively and efficiently on their own or as part of a team
• Able to swim
Full training is provided including mandatory safety training and ongoing personal development.
Full UK Driving Licence Required.
For further information, please contact Mark Elgie by email: mark.elgie@environment-agency.gov.uk.
Full UK Driving Licence Required.
For further information, please contact Mark Elgie by email: mark.elgie@environment-agency.gov.uk.
20/12/2019, 23:55 hours
Basic Check
Achieves Results
Please give examples of how you achieve operational efficiencies in your current job.
Communicates Effectively
Please give one or more examples of times when you have conveyed a complex or difficult issue to an inexperienced or acknowledgeable colleague.
Focuses on Customers and Partners
Give one or more examples of when you have had to balance the needs of a number of difficult customers.
Health and Safety Management
Please give one or more examples of how your behaviour has reduced risks to the Health and safety of yourself and others.
Full UK Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.