Flood & Coastal Risk Management Support Officer - 17368
1
North West
Preston
Lutra House
Staff Grade 2
Fixed Term
Full Time
Administration / Corporate Support
£19,517 pro-rata
Do you want to make the world a better place? Are you passionate about protecting the nation against natural threats and hazards? We are looking for an enthusiastic, driven and adaptable individual to join the Partnerships and Strategic Overview team. Your work will be conducted in a high-freedom environment that: makes staff happier; focuses on health, safety and wellbeing, and supports your development.
Your main role will be in the Flood Risk Planning and Permitting work stream. You will:
- Be the first point of contact for customers enquiring about a permit, offering technical and practical advice
- Co-ordinate responses to correspondence, enquiries and data requests, ensuring that customers receive responses within the agreed timeframe
- Facilitate effective working across the team by managing the team mailbox, maintaining and developing information storage and retrieval systems and keeping information up to date and readily accessible
You will also enhance the Area’s incident response capability by having an incident management role. An exciting opportunity to be involved in active Flooding and Environmental incidents.
Your main role will be in the Flood Risk Planning and Permitting work stream. You will:
- Be the first point of contact for customers enquiring about a permit, offering technical and practical advice
- Co-ordinate responses to correspondence, enquiries and data requests, ensuring that customers receive responses within the agreed timeframe
- Facilitate effective working across the team by managing the team mailbox, maintaining and developing information storage and retrieval systems and keeping information up to date and readily accessible
You will also enhance the Area’s incident response capability by having an incident management role. An exciting opportunity to be involved in active Flooding and Environmental incidents.
Partnerships and Strategic Overview Teams work with Risk Management partners to design, develop and deliver flood risk management assets that enhance communities.
We compile, manage and use the best available evidence to inform our long term plans and investment programme.
We provide advice on Flood Risk Assessments to influence the location and design of new developments.
We issue Flood Risk Activity Permits to protect the environment, prevent increasing flood risk and ensure adequate land drainage.
We compile, manage and use the best available evidence to inform our long term plans and investment programme.
We provide advice on Flood Risk Assessments to influence the location and design of new developments.
We issue Flood Risk Activity Permits to protect the environment, prevent increasing flood risk and ensure adequate land drainage.
We are looking for an individual who can demonstrate some of the following:
- An ability to work under their own initiative and as part of a team
- Excellent communication skills
- An ability to develop and maintain good relationships with internal and external customers
- Deliver work by planning, tracking, gathering and maintaining data/information
- Organisational skills and an ability to use MS Office (Excel skills are desirable) and other relevant applications
- Ability to assess and use evidence and data to inform decisions and understanding of risk.
The key things we’re looking for are transferable skills and capabilities, so do not be put off applying if you don’t have a degree and/or you don’t have experience in this sector.
We welcome all backgrounds, preferably in an interest in engineering, geography or science discipline.
- An ability to work under their own initiative and as part of a team
- Excellent communication skills
- An ability to develop and maintain good relationships with internal and external customers
- Deliver work by planning, tracking, gathering and maintaining data/information
- Organisational skills and an ability to use MS Office (Excel skills are desirable) and other relevant applications
- Ability to assess and use evidence and data to inform decisions and understanding of risk.
The key things we’re looking for are transferable skills and capabilities, so do not be put off applying if you don’t have a degree and/or you don’t have experience in this sector.
We welcome all backgrounds, preferably in an interest in engineering, geography or science discipline.
Please contact Fiona Duke fiona.duke@environment-agency.gov.uk, for more information.
Interviews will be held remotely. We are all currently working from home, in line with government guidance.
A valid UK driving license is essential for this role as it will involve occasional travel to sites and customer locations.
Please note that that your answers to the capability questions will be used to determine interview selection.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support you need to succeed.
The Environment Agency offer an extensive range of employee benefits. For further information please download the candidate pack.
Interviews will be held remotely. We are all currently working from home, in line with government guidance.
A valid UK driving license is essential for this role as it will involve occasional travel to sites and customer locations.
Please note that that your answers to the capability questions will be used to determine interview selection.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support you need to succeed.
The Environment Agency offer an extensive range of employee benefits. For further information please download the candidate pack.
14/05/2021, 23:55 hours
Basic Check
To end March 2022
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses. Ensures customers receive consistent and clear messages, and handles complaints effectively.
Please give examples of when you have needed to convey complicated or technical issues to a non-technical audience of professional partners or the general public. Please give flood risk management examples, where possible.
Please give examples of when you have needed to convey complicated or technical issues to a non-technical audience of professional partners or the general public. Please give flood risk management examples, where possible.
Communicates Effectively
Please give examples of effective communications skills. Please focus on how you convey information and ideas clearly, accurately, and persuasively through speech and writing. Also consider your impact on your audience. Were you successful in listening to them, and getting your ideas across?
Manages Self
Please give an example of how you have organised your work effectively, taken responsibility for a problem/issue, and how you resolved it. Please highlight your strengths, weaknesses, personal impact and approach.
Full driving licence required
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.