Contract Support Officer - 28633

East Midlands, East of England, London, National, North East, North West, South East, South West, West Midlands, Yorkshire and the Humber
Staff Grade 3
Full Time, Part Time, Part Time/Job Share, Part Time Term Time, Compressed Hours
Administration / Corporate Support, Commercial, Operational Delivery, Programme and Project Management
At the Environment Agency there’s so much more to our work than building flood risk management schemes or regulating industry. We strive to ensure that everything we do counts towards leaving a legacy to be proud of – for people, communities, and the environment – for all of us to enjoy and for future generations. We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone.

As a Contract Support Officer, you will work as part of a Portfolio Assurance service to colleagues in Project and Contract Management Integrated Delivery Hubs across England, as they help create a better place through excellence in project and programme management.

As a Contract Support Officer, you will use agreed tools and processes to undertake contract support activities, including uploading contracts, raising of purchase orders, processing payment requests, and investigating anomalies to ensure we pay our suppliers within agreed timeframes.

The Contract Support Officer will work closely with Project Managers and Commercial Service Managers. An interest in developing greater contractual awareness is useful.

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
As part of Major Projects and Programme Delivery, our team works with others in the Assets and Programme Management teams and the Integrated Delivery Hubs across England as they help create a better place through our work in asset management and delivery. We support and assure the resourcing of our teams, ensure our contractors are paid the right amount at the right time and support other teams with a wide range of other activities.
English and Maths GCSE or equivalents are essential. It’s important you’re confident in using MS Office, particularly Excel, and that you have some financial administrative experience. Experience of processing invoices and purchase orders would be advantageous.

We’re looking for someone with a passion for interpreting numerical or financial data, spotting issues, and confidently reaching solutions, whilst maintaining positive working relationships.

With so many contacts across the Environment Agency, it’s also important that you’re positive, enjoy helping colleagues and take pride in your work, within a high performing team.

Naturally, we want you to be the best in your field, so expect a formal, intense, and comprehensive training programme and development plan that helps you grow professionally.
Benefits include generous pension provision and leave entitlement. Our flexible working supports a healthy work/life balance and offers numerous choices to accommodate the demands that personal commitments may present. Excellent training and learning opportunities are available, including personal and professional development

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.

Base location can be flexible within your hub, but with an expectation of co-locating in Hub or delivery partner offices occasionally.

For further information please contact:

Interviews are anticipated to take place between 25 March and 12 April 2024.

06/03/2024, 23:55 hours

Basic Check
Achieves Results
This role requires good organisational skills to achieve timely results.

Please describe how you have met routine deadlines. What was the situation, how did you ensure you met the deadline and what was the outcome? What would have happened if the deadline was not met?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
Builds and Sustains Relationships
In this role you will need to engage with a wide range of stakeholders both internally and externally. Key to our success is that we build and sustain positive working relationships with the people we work with.

Explain how you have developed positive relationships, considering the differences between colleagues and stakeholders you have worked with.

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
Data and Information Management
This role requires someone who is comfortable working with numerical or financial data.

Please describe what experience you have of working with this type of information. What was the situation, who were your customers and how did you check for data quality?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.