Secretary - 9627

North East
Tyneside House
Staff Grade 2
Administration / Corporate Support
£18,102 (pro rata if part time)
We are looking for a positive, highly organised individual to join our Customers and Engagement Team to provide excellent secretarial and administrative support to three managers of the Environment Management department and their team leaders.

Your duties would include:

- Management of the department managers’ inboxes and diaries
- Ensuring the managers are fully aware of all urgent and key actions
- Administration of executive correspondence and enquiries
- Booking meetings and accommodation for senior staff
- Processing of orders, invoices and bills
- Recording minutes and actions from meetings.
- Providing cover and support to other area secretaries
You’ll be part of the fast paced and creative Customers and Engagement Team. The Team work internally and externally to support and deliver outstanding customer service and engagement across our business. Our work is lively, interesting, and no two days are the same
Previous secretarial or administrative experience is highly desirable, but other relevant experience will be considered.
We are seeking people who have:
• Excellent written and verbal communication skills;
• The ability to prioritise workload and adapt to changeable deadlines
• An ability to motivate self and others to deliver exceptional performance and long term results
• An ability to make timely and rational decisions based on relevant information and experience
• be proficient and perhaps even innovative in Microsoft Office (Word, Excel, Outlook)
• A desire to help improve and protect the environment
• Ability to manage a diary and perform administrative tasks
In addition to the above, the ideal candidates must have a positive attitude, be confident in engaging with staff and members of the public (over the phone or in person), and be comfortable working both on their own and within a team.
Closing Date: 13th January 2019 at 23:55

The position is available full time (37 hours per week), though the role would also be suited to a job share arrangement. Normal working hours are 9am-5pm M-F, though the Environment Agency operate a flexi time system, so some flexibility on start/finish times is possible.

More information about the role and application process can be found in the candidate pack.

Interviews will be held on 28 January at our Newcastle Office. If you have any questions about the role please contact Sarah Jennings on 0208 474 6593 or by email at

13/01/2019, 23:55 hours

Basic Check
Communicates Effectively
This competency is about being able to listen and question to understand and engage as well as conveying information and ideas clearly, accurately and persuasively through speech and writing.
In a specific example, when have you adapted your approach to suit your customer to achieve an outcome?
Focuses on Customers and Partners
This competency is about being able to Address the needs of internal and external customers, and providing rapid and effective responses. In a specific example, when have you delivered exceptional customer service and what feedback did you receive?
Works in Teams
This competency is about being able to work co-operatively as part of a team to achieve common goals. In a specific example, when have you had to solve a problem by working as a team? What was your role in the team and how did you work with them?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.