Reviewer - G5 - 17862

Following a successful 2 year pilot scheme the Complex Review & Support Team (CRST) is now looking to recruit permanently within the team. The CRST is a knowledgeable and experienced team dealing with sensitive investigations contributing to our strategic priority to ensure the health safety and well-being of our staff

As a reviewer you will be involved with carrying out complex/sensitive employment related investigations of high consequence to the organisation, teams and individuals. These cases are typically associated with serious allegations made by complainants about colleagues. You will also become involved in allegations fraud and other concerns of wrongdoing.

You will support CRST into becoming a ‘centre of excellence’ in investigatory and informal dispute resolution practices and supporting these practices in other areas of the business.

An understanding of the policies relating to the areas of investigations and a good knowledge of legislation will be required. A broad knowledge of how the business operates is also essential.

Working closely with managers, HR, TUs and legal advisors this role draws upon a range of transferable skills such as:

• Interpersonal skills and discretion
• Networking skills
• Excellent influencing/decision making skills

The Complex Review & Support Team sits within the Health Safety & Well-being department. You’ll be part of a diverse team with varied experiences/backgrounds/approaches. It is a national team with members dispersed around the country responding to employee relations casework across the business. The team are passionate and committed about helping people to create a positive, fair, supportive and inclusive culture throughout the organisation; putting people’s well-being at the heart of the HR processes.

We’re looking for transferrable skills,emotional intelligence,personal resilience,a collaborative attitude and a commitment to creating a fair & inclusive culture. Experience of conducting reviews or investigations into people matters is desirable.

You will ideally have:
• Investigatory skills that go beyond simply finding out what happened but can also show a care for people.
• You will have a very good understanding of the HR Employee Relations policies/procedures, including the Grievance,/Disciplinary,/Whistleblowing,/Fraud Policies and procedures
• A broad knowledge how the business operates
• Experience of demonstrating personal accountability
• Experience of briefing/presenting information and reports to a varied level of meetings/hearings/tribunals etc.
• Able to demonstrate an ability to assimilate complex/conflicting information via documents/research/interviews and other lines of inquiry
• Be able to develop plans and priorities through analysis, often involving conflicting information and accounts gathered through reports/data and personal accounts.
• Excellent written/verbal communication skills
• Active listening/powerful questioning skills

Interviews will be held remotely via MS Teams and are planned for the week commencing 24th June 2021.

For further information, please download the candidate pack.

We encourage you to get in touch for an informal chat and further background: information on the role - contact Roy Mantas on 07767478219, roy.mantas@environment-agency.gov.uk

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.

Clear communication is essential in this role as you will be required to assimilate various forms of information from documents and witness statements into reports.to present in legal processes.

Give an example of when you’ve used a wide range of communication methods to ensure effective understanding of a piece of work you have produced.

• How would you describe effective communication?
• How did you ensure that the audience understood what you wanted to convey
• Were there any challenges and how were this overcome

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.

The role of Reviewer can be involved in complex and demanding situations where you have to manage people who could be in a highly emotional state.

Give an example of when you've had to deal with a difficult people related situation.

• What was the situation
• How do you manage your own well-being and that of others
• Did you have to make any adaptations to account for others
• What were the challenges and how were these resolved

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.

The role of the Reviewer requires to plan and deliver investigations in a timely and efficient manner in areas they may have not familiarity or experience in.

• What's your approach to innovation?
• Give an example of when you've proactively looked for better ways of doing things, learned from events and sought to make improvements.

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response.
We recommend using the STAR technique.

Please describe your experience of collecting, analysing and interpreting complex information, and presenting this in a way that can be understood by a wide audience.