Assurance and Improvements Manager - 10839

Staff Grade 7
Full Time
Business Management & Improvement, Other
We are the Environment Agency. On an average year we respond to around 25,000 incidents from floods, to waste fires, droughts to water pollution, as well as a number of incidents that impact our on business continuity.

We work with other response agencies and communities to reduce the impacts of incidents on the natural environment, human health or property. Ensuring that our staff are fully prepared and our services give our customers and partners the very best information and advice, to respond well when it matters, is the role of the Incident Management and Resilience (IM&R) department within our National Operations Directorate. If you’re passionate about incidents, full of ideas about how we could improve our response and good at making changes happen here’s your chance to put that into practice
The team set standards, assure delivery, review incident learning, put in place improvement programmes ensuring our incident management service performs well and ambitions met.
This is a key leadership role within Incident Management and Resilience. The successful candidate will focus on leading the team to oversee an assurance framework for all our incident work and lead our response to internal and external audits, post incident and exercise reviews and build learning into our improvement plans.
You’ll bring a range of skills and experience, in particular we’re looking for people with;
•An impressive record of leading people and projects
• An excellent understanding of incident management and Environment Agency responsibilities and capabilities
• Great communication skills, particularly in written and presentation material to help us report on and review our performance
• Ability to network and develop strong links with colleagues and external partners to lead and define our approach to incident reviews
• An ability to shape and develop ideas into actions and embed these effectively, using your influencing skills to secure resources to ensure we review and learn from our incident reviews
• An ability to deliver results through others outside of your direct control across multiple teams.
Closing Date: 29th May 2019 at 23:55 hours
Given the variety of roles we are advertising across the IM&R department, we suggest you call us to understand the different nature of each role. For this role please call Sarah Cook on 02030252868.
Note: Interviews will take place middle of June.
Although you can chose your base location from any of our main offices (subject to Facilities approval) the role will require some travel and occasional overnight stops, as the team are dispersed across the country.
You’ll be expected to undertake an incident management role which will, on occasion, require you to work outside of office hours, you’ll get a choice of role and support and training to do it.

29/05/2019, 23:55 hours

Basic Check
Leads People
In this role you will need to motivate and inspire people within your direct reporting line and beyond.
Tell us about your leadership style, how you motivate different people and share any examples where you have been successful leading people and projects and any personal learning.
Delivers Results Through Others
Given the dispersed nature of the team, and the variety of work they undertake, you'll need to be confident in setting out your plans for the team and department and seeing them through to fruition. You'll be reliant on many people outside of your direct control to work with you to achieve results.
Tell us about a time when you had to deliver a piece of work to multiple teams that relied on others input to deliver it. How did you secure the buy in of those who's help you needed to make it a success and what approach did you take to ensure they were on track and delivering what you asked for?
Please note: Your answer to this question will be used to assess your suitability for interview.
Influences and Persuades Others
Working as leader you will need to convince others to change their practice, embrace new techniques and improve their performance. Therefore you'll need excellent influencing skills to see your plans through to fruition.
Please tell us about a time when you had to convince someone or a group to change, how did you approach it and succeed in getting them to follow your plans?
Please note: Your answer to this question will be used to assess your suitability for interview.
Customer and Partner Relations
Given the wide ranging impacts of incidents, you'll need to ensure that the services we provide meet many different needs and that the customer is in mind with everything we endeavour to improve and deliver.
Tell us about a time when you had to balance the differing needs of your stakeholders and customers. How did you ensure that you could meet them all, or manage expectations where this was impossible?
Please note: Your answer to this question will be used to assess your suitability for interview.
Shapes organisational approach & delivery
As a leader in the Service Management Team you’ll be at the forefront of setting our new framework for Assurance and reporting on our performance.
Can you describe a time when you’ve had to develop a new framework to review performance for your workplace or team. How did you approach the situation, who’s buy in did you need and how did you check what you were developing was sound?
Please note: Your answer to this question will be used to assess your suitability for interview.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.