Customers & Engagement Officer - 23082
1
North West
Warrington
Richard Fairclough House
Staff Grade 4
Permanent
Full Time
Other
£28,785
At the Environment Agency, we are working to create a greater place for people and wildlife, from protecting homes and businesses from flooding, to creating and restoring habitat and working with businesses to achieve amazing things for our local environment. We are seeking an enthusiastic and driven individual who is passionate about making a difference. This role is crucial to support our public service reputation across Greater Manchester, Merseyside and Cheshire. You'll be on the frontline of championing great customer service to ensure that people find us easy to do business with and that we get it right first time more often. You’ll be working closely with area colleagues to provide responses to complaints from a wide range of customers on just about every topic we deal with (and a few we don’t). You will also work with our Government Relations team to provide information for Parliamentary questions and ministerial correspondence.
The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the Greater Manchester, Merseyside and Cheshire area. We manage a diverse range of requests from active and informed customers, including MPs. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
The ideal candidate will have:
• A positive, proactive, and hard-working attitude
• the ability to communicate effectively in writing and in person;
• excellent organisation and influencing skills;
• proven customer skills;
• the ability to work unsupervised and as part of a team;
• the ability to work flexibly, manage your own workload and meet tight deadlines;
• an understanding of, or interest in the natural environment
Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel and a background in customer service.
• A positive, proactive, and hard-working attitude
• the ability to communicate effectively in writing and in person;
• excellent organisation and influencing skills;
• proven customer skills;
• the ability to work unsupervised and as part of a team;
• the ability to work flexibly, manage your own workload and meet tight deadlines;
• an understanding of, or interest in the natural environment
Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel and a background in customer service.
For more information or an informal discussion contact Ruth Pilling on 07825377676 or ruth.pilling@environment-agency.gov.uk.
03/07/2022, 23:55 hours
Basic Check
Communicates Effectively
Please note that your answer to the question below will be used for interview selection so ensure you draw out your relevant skills and experience in your response. You may find it helpful to research the STAR (Situation, Task, Action, Result) approach when formulating your response.
Please provide an example of when you have demonstrated the following competency:
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Please provide an example of when you have demonstrated the following competency:
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Focuses on Customers and Partners
Please note that your answer to the question below will be used for interview selection so ensure you draw out your relevant skills and experience in your response. You may find it helpful to research the STAR (Situation, Task, Action, Result) approach when formulating your response.
Please provide an example of when you have demonstrated the following competency:
Addresses the needs of internal and external customers, provides rapid and effective responses
Please provide an example of when you have demonstrated the following competency:
Addresses the needs of internal and external customers, provides rapid and effective responses
Works in Teams
Please note that your answer to the question below will be used for interview selection so ensure you draw out your relevant skills and experience in your response. You may find it helpful to research the STAR (Situation, Task, Action, Result) approach when formulating your response.
Please provide an example of when you have demonstrated the following competency:
Works co-operatively as part of a team to achieve common goals.
Please provide an example of when you have demonstrated the following competency:
Works co-operatively as part of a team to achieve common goals.
Takes Decisions and Solves Problems
Please note that your answer to the question below will be used for interview selection so ensure you draw out your relevant skills and experience in your response. You may find it helpful to research the STAR (Situation, Task, Action, Result) approach when formulating your response.
Please provide an example of when you have demonstrated the following competency:
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.
Please provide an example of when you have demonstrated the following competency:
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.