Customer and Engagement Officer - 23059

1
South East
West Malling
Orchard House
Staff Grade 3
Permanent
Full Time
Customer Insight, Operational Delivery
£24,213
This is a fantastic opportunity to join our Customer and Engagement Team. We are seeking an enthusiastic and driven individual who is passionate about making a difference.

Our Officers play a vital role in protecting the Area's reputation and helping teams work with and influence our customers.

You'll deliver a first-class service so that our customers get their enquiries and requests for information dealt with as efficiently and effectively as possible. You’ll work with the rest of team to meet deadlines and you'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.

They use their knowledge and technical skills to work with colleagues to answer our customer’s questions and ensure they are given the service they are entitled to and expect.
The ideal candidate will have:

• The ability to communicate effectively in writing and in person
• Excellent Customer Service skills
• Be able to work flexibly, manage your own workload and meet tight deadlines
• Experience of coping well under pressure and responding to changing priorities
• Able to work effectively independently and as part of a team
• Knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage.
The role will be based in Addington at Orchard House and interviews will be held the week of July 11 .

For further details please contact Tea White on 07771387206 or by email at tea.white@environment-agency.gov.uk.

We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

03/07/2022, 23:55 hours

Basic Check
Communicates Effectively
Competence: Uses variety of methods, including direct instruction, coaching and feedback skills to help others to develop.

Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to our "EA capability dictionary" which can be viewed by searching online using any web browser.

Please provide an example of a time you have demonstrated the competency set out below (the answer you provide will be assessed as part of your application):

Describe a situation where you have conveyed information back to a customer and how you ensured you were understood
Focuses on Customers and Partners
Competence: Addresses the needs of internal and external customers, provides a rapid and effective response.

Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to our "EA capability dictionary" which can be viewed by searching online using any web browser.

Please provide an example of a time you have demonstrated the competency set out below (the answer you provide will be assessed as part of your application):

Please describe an occasion where you have provided excellent customer service, detailing the steps taken to ensure customer satisfaction.
Works in Teams
Competence: Works co-operatively as part of a team to achieve common goals.

Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to our "EA capability dictionary" which can be viewed by searching online using any web browser.

Please provide an example of a time you have demonstrated the competency set out below (the answer you provide will be assessed as part of your application):

Please explain a time where you built and maintained strong relationships with other teams and why this was necessary.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.