Director, Operations Business Services - 9629

East Midlands, East of England, London, North East, North West, South East, South West, West Midlands, Yorkshire and the Humber, National
All, Various
Various, All
Deputy Director
Full Time
Senior Leadership
As Director of Operations Business Services you will support and shape the work of 8,000 operational people. You will drive innovative strategies and improve our processes to ensure we are working as effectively as possible. You will also need to influence within Operations, across the business and into Defra.
Your leadership will impact across the breadth of our operational business - leading thinking, delivering exemplary services and planning and delivering change to ensure it is embedded effectively, and our people are actively engaged.
You will support the Operations Leadership Team and Operational Executives to ensure that through exemplary planning and performance management, Operations deliver the commitments it makes, continually improves and influences the business to change where necessary.
You will lead people and the business through significant change while maintaining effectiveness and motivation.
With strong communication and influencing skills, you will build and maintain relationships easily and be comfortable dealing with a variety of internal stakeholders. This will enhance Operations’ and the organisations’ reputation and ensure we meet our customers’ needs and deliver on our wider obligations.

You will be able to build a performance culture to achieve results, providing the focus and energy to drive activities forward at pace.
You will lead the teams that support, assure and enable Operational delivery. You will be accountable for circa 40 FTE, whose teams have a variety of roles, including Planning & Performance, Operations Change and Business Improvement, Assurance, Executive Services as well as programmes of work such as the Operations People Programme.
You will be a proven leader with strong influencing and communication skills. Naturally, you will be comfortable at Board and senior management level on a wide range of issues as well as being able to provide continuous and consistent communications with all customers and stakeholders. You will have the ability to work on your own as you manage a dispersed team across a complex organisation. You will be comfortable with making decisions, setting direction and ensuring delivery. You may come from either the public or private sector. However, you will have experience of managing incidents. The successful post holder will have experience of effective crisis communications as well as decision making under pressure and in times of incident response. This role is quite unique but one which will provide great rewards.
Closing Date: 25th January 2019 at 23:55 hours

To discuss the role in more detail please contact Lucy Hunt, Director of Operations, National Services, at

25/01/2019, 23:55 hours

Basic Check
Full UK Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.