Project Support Officer - Central Hub - 22972

West Midlands
Staff Grade 3
Full Time, Part Time, Part Time/Job Share
Administration / Corporate Support, Estates
An exciting opportunity has arisen to join our Central Estates team as a Project Support Officer.

You’ll be supporting important flood risk management projects across the East and West Midlands using your excellent organisational skills.

You’ll be working in collaboration with surveyor colleagues within the team as well as with teams from across the breadth of the organisation to deliver sustainable environmental outcomes.

As part of this front line operational team, your days will be varied and challenging and include compiling reference information and plans of land ownership as well as co-ordinating activity at all stages of project delivery.

You’ll also be involved in processing sensitive information surrounding compensation negotiations and other financial related activity.

We will support your learning and development specific for this role as well as help you to think about your longer term career.
You may be recently graduated or already have experience in a project support or administrative / financial role and are looking for a change.

This role offers a fantastic opportunity to join an organisation committed to tackling the climate emergency.
You’ll be part of an Estates service of 130 people nationwide.

Your work will be core to the delivery of the Agency's £5.2 billion capital programme to better protect 330,000 homes.

More specifically Estates help support Environment Agency land, property, compensation and valuation matters. Our experienced teams specialise in negotiating access, dealing with compensation claims from land and property owners where they have suffered loss as a consequence of our flood and climate related work.
Working as a Project Support Officer in the Environment Agency means the environment will be at the heart of everything you do: the quality support you deliver will help to ensure we maximise sustainability, value for money and drive forward positive environmental outcomes for our local communities.

You’ll need to:
• Be an effective communicator and have a natural aptitude for administrative processes and compliance, including financial payments
• Demonstrate working as part of a team and independently. A natural organiser, you’ll effectively manage your time to achieve tight or conflicting deadlines. You’ll use initiative to help improve administrative processes and improve efficiency
• Show excellent attention to detail, including accuracy when handling data and information; demonstrate compliance with data protection laws, internal policies and standards to robustly maintain records
• Be experienced in Microsoft Office applications and basic Geographic Information System (GIS) Skills (training can be provided)
For any further enquiries about this role please email

This role will require you to work out of the central Birmingham office for two or three days per week and can be undertaken from home if appropriate for the remainder.

The competencies we will assess are Achieves Results, Data and Information Management, and Communicates Effectively. You can learn more about these competencies in our capability dictionary: Use the STAR format (Situation, Task, Action & Result) to structure your response.

Interviews are expected to take place on 13th September 2022.

21/08/2022, 23:55 hours

Basic Check
Achieves Results
As a vital team member in our frontline operational team, this role requires you to have the ability to multitask and provide excellent support which enables others. We need someone who is tenacious with the drive to meet high standards: your passion to achieve results despite competing deadlines will be clear.

In no more than 250 words using the STAR format, please tell us about a time when you have had to deliver a high standard of work under significant pressure. We would like you to tell us about the task and circumstances. How did you organise and prioritise your work to ensure the best outcome? What did you learn from this situation?

Please note your answer will be used for interview selection.
Data and Information Management
Supporting a breadth of work across our estates team, you'll need to demonstrate confidence and accuracy in managing a range of data and information, often of a financial nature. Being fully aware of data/information management standards, policies and procedures, you'll check, maintain and process information ensuring accuracy, security and compliance.

In no more than 250 words using the STAR format, please tell us about information you were responsible for managing and/or processing in your current or previous role. Please describe how you ensured the information was of the required standard/fit for purpose? And how did you ensure that the information remained up to date and compliant?

Please note your answer will be used for interview selection.
Communicates Effectively
As described above, much of this role relies on the communication of information to a broad range of customers.

In no more than 250 words, please tell us about a piece of work you’ve been involved in which involved you using different methods of communication. How did you adjust your methods to suit your customers/audience and explain how you knew they had understood your message.

Please note your answer will be used for interview selection.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.