Commercial Business Relationship Manager - 32165

Commercial Business Relationship Manager - 32165
2
National
All
Staff Grade 6
Fixed Term
Commercial, Procurement and Contracts Management, Risk Management
Full Time
£54,940 Pro-rata

16/11/2025, 23:55 hours

Basic Check
The Environment Agency owns and manages many high value framework agreements that are able to be accessed by external stakeholders to compliantly procure similar capital programme works in flood and coastal risk management. The Commercial Business Relationship Manager role is an exciting opportunity for a commercially minded business partner or relationship manager to join a dynamic team and play a pivotal role in enabling successful delivery of flood and coastal risk management programmes. This strategic role is key to supporting Risk Management Authorities (RMAs), such as local government councils, through providing expert guidance and strong partnerships, helping them navigate complex frameworks and deliver impactful projects.

The Commercial Business Relationship Manager (CBRM) specifically leads on building and maintaining strategic relationships with RMAs, facilitating their use of Environment Agency frameworks, and providing the commercial insight, advice, and connections needed to overcome barriers and drive successful programme delivery to time, cost and quality.

The CBRM role sits within the Commercial Business Support Team (CBST), who work closely with the Framework Management team, supporting the promotion and compliant use of Environment Agency frameworks. Effective stakeholder management, and providing a successful user journey are key deliverables in the role. Strong communication and organisation skills are essential to support and maintain documentation, records and management information and drive improvements.

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone. Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. Incident roles are an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.
The Commercial Business Support Team supports the full lifecycle of operational frameworks – from launch through to closure and transition – ensuring they provide effective routes to market for the Environment Agency and Risk Management Authorities. The national team is part of the Commercial and Framework Management (CAFM) team, which sit within Portfolio Management, Assurance & Commercial (PMAC), part of the Flood and Coastal Risk Management (FCRM) directorate.
Essential Education & Professional Requirements:
A-Level Qualifications, Level 3 qualifications or equivalent professional membership, working toward professional status, or actively contributing with a recognised professional body such as ICE, CIWEM, APM, CIPS, or RICS.
Formal training in contract management and procurement frameworks (e.g., NEC4 ECC & PSC training, Contract Management Capability Programme or equivalent).

Desired Education/Professional Requirements:
Degree level educated, or equivalent professional qualification.

Essential Experience:
Extensive experience (typically 3+ years) of working in a commercial, procurement, framework or contract management environment, with understanding of routes to market and frameworks. Infrastructure, construction, flood and coastal risk management, or environmental programme backgrounds are beneficial.
Proven experience in managing frameworks, supplier relationships, or Commercial business partnering.
A skilled communicator with strong interpersonal and influencing skills with experience managing stakeholders.

Other Experience/ Skills:
Strong organisational and planning skills with the ability to manage multiple stakeholders and competing priorities.
Strong stakeholder and relationship management.
Please note, this role does NOT qualify for sponsorship, so you should contact UK Visa and Immigration (UKVI) or visit https://www.gov.uk/government/organisations/uk-visas-and-immigration, where you can seek professional advice about options for obtaining right to work in the UK.

Benefits include generous pension and leave entitlement. Our flexible, hybrid working supports a healthy work/life balance and offers numerous choices to accommodate the demands that personal commitments may present. Excellent training and learning opportunities available.

The team is nationally dispersed, with some travel and overnight stays. Base location is flexible within the South East or Eastern Hub.

A virtual open evening will be held on 04/11/25 at 18:00
Interviews will be held via Teams in early December 2025.
For more information, contact: lorraine.lewis@environment-agency.gov.uk

#LI-DNI
Up to 23 Months
Builds and Sustains Relationships
Develops and maintains effective working relationships

When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection.

Question:
Within the Commercial Business Support Team, we are required to build relationships quickly and sustain them over a number of years to aid with all aspects of delivery. Describe a time when you have had to quickly build strong relationships with a number of critical partners, either internal or external, and what you did to maintain these?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.

If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.

When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection.

Question:
Describe a time when you identified a significant risk or issue within a project or a supplier relationship. What steps did you take to assess the situation, make decisions, and implement a solution? How did you influence the situation and persuade your solution to be undertaken?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results

When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection.

Question:
Describe a situation where you have used your commercial knowledge and expertise to ensure the right outcome when colleagues were advocating a different approach. How did you communicate across different stakeholder groups and deliver the intended outcome?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.