Digital Service Owner - 24226
1
National
All
All
Staff Grade 6
Permanent
Full Time
Information Technology
£46,374
We’re looking to recruit a Service Owner to the Waste Regimes Operational Service (WROS). Across Producer Responsibility & International Waste Shipments we have several IT systems supporting our work. These require active management covering service & support from contractors who run the systems as well as continuous improvement and full development projects.
You will be accountable for the quality of the digital systems. Adopting a portfolio view, managing end-to-end services.
We are seeking a Service Owner to ensure our IT business needs are managed and developed to provide effective support for our regulatory functions. This includes the interfaces we have with our customers and how they interact with us in a digital way.
The role:
• Engage with the wider business to ensure that the IT systems continue to operate, contracts and budgets are managed, and any operating issues are managed and resolved.
• Coordinate Product Owners and Subject Matter Experts linked to individual IT systems.
• Provide the link and interface into the Regulatory Services Programme to ensure our systems are fully represented as part of that programme.
• Manage and develop the digital work plan and ‘road map’ for Producer Responsibility and IWS.
You will be accountable for the quality of the digital systems. Adopting a portfolio view, managing end-to-end services.
We are seeking a Service Owner to ensure our IT business needs are managed and developed to provide effective support for our regulatory functions. This includes the interfaces we have with our customers and how they interact with us in a digital way.
The role:
• Engage with the wider business to ensure that the IT systems continue to operate, contracts and budgets are managed, and any operating issues are managed and resolved.
• Coordinate Product Owners and Subject Matter Experts linked to individual IT systems.
• Provide the link and interface into the Regulatory Services Programme to ensure our systems are fully represented as part of that programme.
• Manage and develop the digital work plan and ‘road map’ for Producer Responsibility and IWS.
The role will be based in the Waste Regimes Operational Services (WROS) team, part of ORS. WROS was established from 01 April 2019 following a restructure of our frontline delivery. You will be part of the Support and Delivery Team, the support function within WROS, working alongside and leading a team of colleagues to manage and deliver IT.
This role is focussed on waste regulatory digital systems. Some experience of managing or developing IT systems is desirable. Alongside this a broad understanding of waste regulation would also be desirable.
You will:
• make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams
• own the budget(s) and allocate funding to areas of the service based on their decisions about priorities
• communicate the benefits and performance of the services
• be ultimately responsible for the successful operation and continuous improvement of the services
• have experience of delivering tasks to challenging deadlines
• have excellent written and verbal communication skills
• be skilled at influencing outcomes by building and maintaining effective relationships with colleagues and partners outside the business
• be able to manage complex projects
You will:
• make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams
• own the budget(s) and allocate funding to areas of the service based on their decisions about priorities
• communicate the benefits and performance of the services
• be ultimately responsible for the successful operation and continuous improvement of the services
• have experience of delivering tasks to challenging deadlines
• have excellent written and verbal communication skills
• be skilled at influencing outcomes by building and maintaining effective relationships with colleagues and partners outside the business
• be able to manage complex projects
We are devoted to having an inclusive workforce to reflect the communities we serve.
A flexitime scheme is available. The office base is flexible. You will need to be comfortable with working in a dispersed team. The role may require national travel.
Applications and interviews are competency based. A copy of the Environment Agency capability dictionary can be viewed by searching online using any web browser
We may use the outcome of this recruitment to fill future vacancies that arise at this grade within 6 months of the interview.
Please contact Operations Manager Carl Sweeney on 07920877345 for an informal discussion about the post.
Interviews will be undertaken via Microsoft Teams.
You may also be interested in the Senior Advisor- Digital role (24221)
A flexitime scheme is available. The office base is flexible. You will need to be comfortable with working in a dispersed team. The role may require national travel.
Applications and interviews are competency based. A copy of the Environment Agency capability dictionary can be viewed by searching online using any web browser
We may use the outcome of this recruitment to fill future vacancies that arise at this grade within 6 months of the interview.
Please contact Operations Manager Carl Sweeney on 07920877345 for an informal discussion about the post.
Interviews will be undertaken via Microsoft Teams.
You may also be interested in the Senior Advisor- Digital role (24221)
02/10/2022, 23:55 hours
Basic Check
Influences and Persuades Others
Please provide details of your ability to win people over and encourage them to follow plans willingly; especially where logic and reason would normally fail.
Delivers Results Through Others
Please provide details of your ability to harness a team to deliver results on time, to required standards and in line with organisational processes and procedures.
Achieves Results
Please provide details of your ability to prioritise and organise tasks and resources to ensure timely achievement of results.
Customer and Partner Relations
Please demonstrate your ability to identify, build and sustain valuable working relationships.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.