Customers & Engagement Team Member - 24202
1
South West
Blandford Forum , Bridgwater
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support, Operational Delivery
£24,213
An exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement team.
You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily, you will:
• Deliver excellent customer service to people across the Wessex area
• Manage and respond to customer enquiries via email, telephone and letter, within statutory timeframes
• Work with teams and colleagues across the Environment Agency to gather accurate information
We are looking to fill this position on a full-time basis, however we support flexible working and would welcome applications from candidates who work part-time.
You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily, you will:
• Deliver excellent customer service to people across the Wessex area
• Manage and respond to customer enquiries via email, telephone and letter, within statutory timeframes
• Work with teams and colleagues across the Environment Agency to gather accurate information
We are looking to fill this position on a full-time basis, however we support flexible working and would welcome applications from candidates who work part-time.
A supportive and friendly team, working hard to deliver excellent customer service. We manage a range of requests from an informed and diverse customer base, and help internal teams to proactively engage with partners and communities. Playing an important role in managing relationships that are essential to our reputation and business delivery.
For more information about working for the Environment Agency and what we do visit our careers page environmentagencycareers.co.uk
For more information about working for the Environment Agency and what we do visit our careers page environmentagencycareers.co.uk
Seeking a self-motivated and customer focused person.
• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook
We are looking for candidates with enthusiasm and the right skills to succeed in the role. It is not necessary to have experience of work in the Environment Agency. Training and support will be provided.
• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook
We are looking for candidates with enthusiasm and the right skills to succeed in the role. It is not necessary to have experience of work in the Environment Agency. Training and support will be provided.
The role can be based at either our Blandford or Bridgwater Offices, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.
We’re looking for applicants who believe that having a truly diverse, representative, and engaged workforce is fundamental to protect the environment and effectively serve our communities.
For more information about the role please contact Dawn Fullthorpe, Wessex Customers & Engagement Team Leader at Dawn.fullthorpe@environment-agency.gov.uk or 07471029232.
We’re looking for applicants who believe that having a truly diverse, representative, and engaged workforce is fundamental to protect the environment and effectively serve our communities.
For more information about the role please contact Dawn Fullthorpe, Wessex Customers & Engagement Team Leader at Dawn.fullthorpe@environment-agency.gov.uk or 07471029232.
03/10/2022, 23:55 hours
Basic Check
Achieves Results
PLEASE NOTE: We do not accept CV's and your answer to this question will be used for interview selection. Your examples do not necessarily have to be work related. Please use the best example from any area of your life to demonstrate how you meet the required competency. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering the questions.
The role can be fast paced and requires high quality results delivered timely. Please describe a time when you have delivered high work standards, prioritising and organising tasks ensuring timely achievement of results.
The role can be fast paced and requires high quality results delivered timely. Please describe a time when you have delivered high work standards, prioritising and organising tasks ensuring timely achievement of results.
Focuses on Customers and Partners
PLEASE NOTE: We do not accept CV's and your answer to this question will be used for interview selection. Your examples do not necessarily have to be work related. Please use the best example from any area of your life to demonstrate how you meet the required competency. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering the questions.
In this role you will deal with a wide range of customers. Please provide an example of when you have addressed the needs of customers, providing rapid and effective responses whilst maintaining high levels of customer service.
In this role you will deal with a wide range of customers. Please provide an example of when you have addressed the needs of customers, providing rapid and effective responses whilst maintaining high levels of customer service.
Communicates Effectively
PLEASE NOTE: We do not accept CV's and your answer to this question will be used for interview selection. Your examples do not necessarily have to be work related. Please use the best example from any area of your life to demonstrate how you meet the required competency. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering the questions.
This role requires excellent communication skills in order to understand and meet the needs of the customer. Please describe a time when you have actively listened and questioned to understand and engage. Conveying information and ideas clearly and accurately through speech and writing.
This role requires excellent communication skills in order to understand and meet the needs of the customer. Please describe a time when you have actively listened and questioned to understand and engage. Conveying information and ideas clearly and accurately through speech and writing.
Works in Teams
PLEASE NOTE: We do not accept CV's and your answer to this question will be used for interview selection. Your examples do not necessarily have to be work related. Please use the best example from any area of your life to demonstrate how you meet the required competency. You may find researching the STAR technique (Situation, Task, Action, Result) useful when answering the questions.
This role requires you to work closely with and support colleagues within the Customers & Engagement Team and wider teams across the Environment Agency. Please give an example of when you have worked as part of a team to achieve common goals and what your individual contribution was.
This role requires you to work closely with and support colleagues within the Customers & Engagement Team and wider teams across the Environment Agency. Please give an example of when you have worked as part of a team to achieve common goals and what your individual contribution was.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.