Flood and Coastal Risk Management Officer - 8950
1
South West
Exeter
Manley House
Staff Grade 3
Fixed Term
Administration / Corporate Support, Customer Insight, Engineering, Operational Delivery, Programme and Project Management
£22,433 pro rata
Closing Date: 3rd October 2018 at 23:55 hours
We are seeking a positive, proactive and hard-working individual to join the Devon Partnerships & Strategic Overview Team as a Flood and Coastal Risk Management Officer. This is a crucial role providing frontline support and guidance to our customers.
You will:
• Use your technical awareness to respond to and manage our customer enquiries, including data and information requests and flood risk guidance. You will ensure customers receive informative quality answers within the agreed timeframes.
• Coordinate and administer flood risk activity enquiries and permits.
• Provide transactional and administrative support for the team, such as managing the team mailbox.
• Work with your counterpart in Cornwall to provide resilience and collaborate across our department.
• Work with a variety of teams within the Environment Agency to ensure we provide holistic flood risk management.
• Be given training to hold an active incident management role.
We are seeking a positive, proactive and hard-working individual to join the Devon Partnerships & Strategic Overview Team as a Flood and Coastal Risk Management Officer. This is a crucial role providing frontline support and guidance to our customers.
You will:
• Use your technical awareness to respond to and manage our customer enquiries, including data and information requests and flood risk guidance. You will ensure customers receive informative quality answers within the agreed timeframes.
• Coordinate and administer flood risk activity enquiries and permits.
• Provide transactional and administrative support for the team, such as managing the team mailbox.
• Work with your counterpart in Cornwall to provide resilience and collaborate across our department.
• Work with a variety of teams within the Environment Agency to ensure we provide holistic flood risk management.
• Be given training to hold an active incident management role.
We ensure our Area is an even greater place by being the influencing mind of flood and coastal erosion risk management. We work with communities and partners to plan, fund and deliver flood risk management schemes. We influence planning strategy for new developments and work in or near watercourses. We are champions in using data and evidence to drive our key decision making, and we lead the way on partnership working internally and externally.
• Strong team spirit with a can-do positive attitude
• Outstanding customer service and communication skills. You’ll be comfortable building and maintaining strong networks internally and externally.
• Excellent organisational skills – can thrive under pressure and work to multiple deadlines. You’ll also have an acute attention to detail, and plan, anticipate and act on your own initiative.
• Understanding or experience in the Flood and Coastal Risk Management sector and of flood risk laws, regulations and powers.
• Experience and understanding of 1D-2D hydraulic modelling.
• GIS skills and high sense of computer literacy, including Microsoft Office, are essential.
• A full UK driving licence is needed for site work and for attending meetings within the operational Area.
• Share our passion to deliver better protection to our communities from river and sea flooding and coastal erosion - creating a cleaner healthier environment which benefits people and the economy.
• Outstanding customer service and communication skills. You’ll be comfortable building and maintaining strong networks internally and externally.
• Excellent organisational skills – can thrive under pressure and work to multiple deadlines. You’ll also have an acute attention to detail, and plan, anticipate and act on your own initiative.
• Understanding or experience in the Flood and Coastal Risk Management sector and of flood risk laws, regulations and powers.
• Experience and understanding of 1D-2D hydraulic modelling.
• GIS skills and high sense of computer literacy, including Microsoft Office, are essential.
• A full UK driving licence is needed for site work and for attending meetings within the operational Area.
• Share our passion to deliver better protection to our communities from river and sea flooding and coastal erosion - creating a cleaner healthier environment which benefits people and the economy.
In return for your commitment and enthusiasm you'll benefit from working for an organisation named as one of the best for work-life balance, and in an area where investing in the wellbeing and development of our staff is recognised as a priority.
We don’t just talk about diversity; we seek it, embrace it and live it for the benefit of our staff, our communities and our environment. We are fully committed to having an inclusive workforce. We support flexible working patterns for all our vacancies, including job share.
We have a strong incident management culture. The post-holder will be given excellent training and be expected to have an active incident management role.
Contact: Grace Martin, Partnerships & Strategic Overview Team Leader, on grace.martin@environment-agency.gov.uk or 07717588440.
We don’t just talk about diversity; we seek it, embrace it and live it for the benefit of our staff, our communities and our environment. We are fully committed to having an inclusive workforce. We support flexible working patterns for all our vacancies, including job share.
We have a strong incident management culture. The post-holder will be given excellent training and be expected to have an active incident management role.
Contact: Grace Martin, Partnerships & Strategic Overview Team Leader, on grace.martin@environment-agency.gov.uk or 07717588440.
03/10/2018, 23:55 hours
Basic Check
22 months
Focuses on Customers and Partners
This role will be working closely with a range of internal and external customers. Please tell us how you always provide outstanding customer service when working with a variety of people.
Works in Teams
We pride ourselves on our strong team spirit. We’d like someone to join our team who has a can-do positive attitude and enjoys working with others. Tell us about the most rewarding experience you’ve had working in a team, specifically focusing on your role and what made the experience rewarding.
Achieves Results
In this role you’ll have to be proactive, organised, hard-working and reliable. You’ll also need to be comfortable using data and GIS. Tell us about how you navigated a complex project, which included using data, and what you achieved as a result.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.